|TimeTrade first introduced its innovative, enterprise-class cloud platform in 2002 and continues to set the standard for Omnichannel Engagement Solutions. Today, over 400 of the world’s most well respected brands across more than 30,000 retail and business locations use TimeTrade to deliver on their brand promise of a truly personalized customer experience.|
The new reality of customer engagement involves constant renewal and reinforcement of a personalized service model that creates brand loyalty and fuels sales growth. Moving customers seamlessly from online or social media browsing to a live conversation or in-person visit with the right associate provides the opportunity to create the personalized journey that differentiates a brand. We enable organizations to concentrate on delivering a personalized customer experience with the systems and staff they already have.
The core of our solution is a flexible Responsive Engagement Platform that augments and extends the existing suite of omnichannel digital marketing platforms to close the elusive gap between peak buying interest and purchase engagement. It delivers a guided buying journey that begins with undivided personal attention from a sales associate and ends with a loyalty-building “next best step” follow-up. Our Omni channel capability means brands can offer a walk-in or online personal experience anywhere in their online, social media, print, or call center presence.
Our mandate and mission is to deliver solutions that increase customer satisfaction, improve brand loyalty, and increase sales using the resources and digital marketing systems you already have.