Sample TimeTrade Customers
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This leader in property management with over 85,000 apartments uses TimeTrade to automate appointment scheduling around Human Resources activities, particularly recruiting and hiring. TimeTrade’s hosted Web-based system gives all parties, including recruiters, hiring managers, and applicants real-time visibility into the scheduling process, with no software to install or maintain. |
Charles Schwab uses TimeTrade to schedule appointments for retirement plan participants to speak with financial advisors. Schwab is a strong believer in building a personal relationship with its customers, and saw that periodic telephone interactions would bring a valuable “personal touch” into the retirement planning relationship. The program has resulted in higher savings rates, higher adoption of Managed Account services, and higher participation and retention rates. |
PETCO uses TimeTrade to manage appointments in its busy pet grooming salons. The TimeTrade system empowers salon staff to focus on customer service rather than administrative overhead – resulting in happier customers and higher service revenue. TimeTrade also gives PETCO management better visibility into grooming operations. |
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This major real estate agency uses TimeTrade’s event registration capabilities for their internal agent training sessions. These sessions cover a variety of topics and are held at multiple locations. |
The International Office of Harvard University uses TimeTrade to schedule advisory appointments for international students and visiting scholars. The TimeTrade system is configured to support counseling and advising activities around visa issues, apartment hunting, and academics. |
HQ/Regus, the World’s leading provider of shared office space solutions, uses TimeTrade to take reservations for its vast inventory of meeting rooms, training rooms and temporary office space across hundreds of locations. The TimeTrade application supports complex scheduling transactions that involve primary resources (rooms), secondary resources (such as LCD projectors) and services (such as catering). |
The largest bridal retailer in the U.S. uses TimeTrade to schedule bridal fittings and other customer interactions. Prior to adopting TimeTrade, David’s Bridal operated primarily as a walk-in business, with a consequence that stores were sometimes congested during peak periods. By offering appointments as an alternative to walking in, David’s Bridal has been able to smooth demand, allowing them to provide a better customer experience at a lower cost. |
Janovic, a subsidiary of Benjamin Moore, operates 20 paint and home decorating stores in the New York metropolitan area. Janovic uses TimeTrade to schedule appointments for installers to come to the client’s home for measurement and installation of custom window treatments. The TimeTrade application has streamlined the scheduling process and improved Janovic’s ability to track the location of their installers. |
Sears Portrait Studios, operated by CPI Corporation, uses TimeTrade to schedule portrait sittings and other studio activities. With TimeTrade, call center operators can check availability and instantly confirm appointments across the entire network of 1,000 studios. By centralizing appointment scheduling through its call center, Sears Portrait Studios has reduced administrative demands and interruptions for its studio staff – resulting in better customer service and lower costs. |
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BCBSMA uses TimeTrade in their Clinical Coordination Program to schedule telephone advisory sessions between health plan members and BCBSMA clinicians, such as nutritionists. TimeTrade makes it possible for BCBSMA to smooth phone volume across the business day, promoting better utilization of clinical resources and better customer service. Integration of TimeTrade with a Cisco call routing system provides a seamless solution for BCBSMA. |
Zix Corporation serves the healthcare market with mobile solutions for prescribing as well as email encryption for HIPAA compliance. Zix uses TimeTrade to schedule its field service personnel to visit physician offices for purposes of software installation and support. |
Scheduling admissions interviews with applicants using a paper-based system was a headache for Yale admissions counselors. Using TimeTrade, applicants schedule their own appointments directly from Yale’s web site, eliminating thousands of incoming phone calls and improving coordination within the department. TimeTrade is also used for scheduling campus tours and overnight stays. |
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Working with BearingPoint, TimeTrade implemented an appointment scheduling system around the issuance of identification cards for the TWIC program (Transportation Workers Identification Credential) run by Homeland Security. Transportation workers schedule appointments at any of sixty enrollment centers. Using the TimeTrade API (Application Programming Interface), BearingPoint has deeply embedded TimeTrade’s scheduling functionality into the TWIC enrollment process. |
Using the TimeTrade COTS appointment scheduling system and API, prime contractor Serebrum is building a highly-customized, enterprise scheduling application for New Jersey Motor Vehicle Commission. The system will be integrated with the state’s driver mainframe system, and will support scheduling all driver tests, hearings, and specialty vehicle inspections across the state. |
Radiology and Imaging uses TimeTrade to schedule patient appointments for ultrasounds, diagnostic x-rays, mammograms, and other services at their five imaging centers in New England. The practice sees 70,000 patients per year in all modalities. In the past, each office scheduled its own appointments by phone with paper-based appointment books. Since implementing TimeTrade, Radiology and Imaging has experienced a significant increase in utilization of its technicians and equipment from improved scheduling efficiency. |
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SGI provides motor vehicle services for the province of Saskatchewan through a network of local branch offices. SGI deployed TimeTrade to schedule road tests and driver examination services. SGI selected the TimeTrade application for its ability to support comprehensive appointment scheduling processes, wait listing, workflow, test data management, and reporting. |
Northeastern uses TimeTrade on a hosted basis (“Software as a Service”) to schedule activities at its state-of-the-art student health and fitness center. Students can log in at any time of the day or night, check availability, and schedule a timeslot. |
FLETC serves as an interagency training organization for 75 Federal agencies. FLETC uses TimeTrade to schedule activities with these agencies such as firearms certification and driver testing. FLETC’s central administrative staff schedules all training events, confirms attendance, generates confirmations, and tracks performance data. TimeTrade also provides a convenient means for balancing staff workload and ensuring appropriate staff, facilities, and equipment are assigned to each course. |
 New York City Department of Health and Mental Hygiene NYC DOHMH selected TimeTrade as the appointment scheduling system for its Early Intervention Program. The TimeTrade system will centralize scheduling across all New York City boroughs and program activities. Using TimeTrade, DOHMH will eliminate the errors and confusion associated with their current manual and paper-based systems, and speed up the process. |
 Minnesota Visiting Nurse Agency MVNA provides nearly 150,000 flu shots in Minnesota each flu season. TimeTrade is used to schedule flu shots as well as blood screenings, and vaccinations. |
Ritz Camera Proex Portraits, located in the Twin Cities area, schedules thousands of portrait sittings – both in studio and on location – in its busiest months. Ritz uses TimeTrade’s web-based service to schedule photographers, equipment and facilities seamlessly, while capturing and coordinating valuable information on customer needs and ensuring that resources are being used effectively. The service also confirms and reminds customers of sessions via email, and offers tips on how to maximize their session – and the customer response has been tremendous! |
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StoryCorps travels across the country and records high-quality interviews between friends or family, in which one person interviews the other. It utilizes TimeTrade's self-service appointment scheduling to schedule the interviews of its participants at its home locations in New York City and also at its traveling locations nationwide. TimeTrade helps StoryCorps eliminate administrative hassles by offering web-based appointment scheduling to its users. Users can see what times are available online, book their appointment at a time convenient for them and also receive email reminders to help eliminate no shows. |
