DEFENSE MANPOWER DATA CENTER & U.S. NAVY
Web-based Self-Service Scheduling Resolves Long Lines and Frustration Issuing Security Cards
“Appointment scheduling has a dramatic effect on the customer’s service experience. Customers appreciate being able to schedule an appointment for issuance services knowing their time is valued and that they will be served at their appointed time. Also, by being notified about the materials that should be brought to their appointment, customers arrive to their appointment prepared.”
Defense Manpower Data Center’s
Summary Report
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