Sample Applications
IT Support
University Help Desks can use TimeTrade to schedule service calls for upgrades, repairs or maintenance and to manage their technicians more efficiently. TimeTrade lets ResNet managers quickly schedule the right technician for every job based on skill set, availability, location, and other rules-based criteria. TimeTrade automatically informs your technicians of their appointments with email confirmations and reminders, and lets them check their own schedules with any Web-enabled device. The system also generates trouble tickets that tie back into your Help Desk system.
With TimeTrade, you can deploy a closed system that is accessed by your ResNet IT staff only, or open things up for self-service scheduling by students, faculty and your entire residential community.
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Students and faculty can chose a convenient day and time to relinquish their PC for upgrading, troubleshooting, maintenance, or repairs. The Help Desk is relieved of hundreds of routine telephone calls. |
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If you use student technicians, it's a hassle to track them down to confirm their time availability. TimeTrade automates these tasks, including automatic email of daily or weekly work schedules. |
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The Help Desk can handle appointment requests from telephone calls and quickly confirm the right resource for the job. Trouble ticket numbers generated by the help desk system can be passed into TimeTrade as part of the appointment record. |
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Managers of the ResNet function can monitor performance, resource utilization, and other factors to ensure quality service. Detailed reporting fosters accountability and promotes more effective management. |
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