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In the News
December 27, 2016 | CU Today
Credit union members desire more personalization and in-person interaction at the branch than bank customers do, according to The 2016 Credit Union Consumer Survey, which was conducted by TimeTrade. The survey also found credit unions do a good job of delivering personalized service, as 85% of respondents reported having a personalized experience with their institution.
December 14, 2016 | Multichannel Merchant
As the retail market continues to experience digital-physical convergence, millennials — despite growing up in an increasingly technology-driven era — want personalized service for key transactions and buying situations. This presents an opportunity for retailers to invest in strategies to convert millennial browsers into shoppers.
December 9, 2016 | CE Pro
According to recent research by TimeTrade, 70 percent of buying experiences are based on how the customer feels they are being treated.
November 14, 2016 | Marketing Land
Despite all the buzz surrounding electronic and mobile commerce, 85 percent of consumers say they prefer to shop in physical stores, a 2016 study by TimeTrade found. Even when the same product can be ordered online or purchased at a nearby store, according to TimeTrade’s data, 71 percent of us will still schlep out to the brick-and-mortar retailer to get it.
October 24, 2016 | BAI Banking Strategies
In 10 years, bank branches – if they exist at all – will be just one of the possible in-person meeting places at key moments of the customer journey. By 2026, all of a bank’s products will automatically be offered to customers based on the bank’s targeted analytics assessment, which will tell exactly when a banking customer needs a certain product.
October 21, 2016 | San Francisco Chronicle
The era of Amazon and e-commerce was supposed to herald extinction for brick-and-mortar establishments. But in the Bay Area, retailers are fighting back, using homegrown technologies to keep customers coming through their doors.
October 11, 2016 | Retail CIO Outlook
Today's retail landscape is more challenging, competitive and dynamic than ever before. Technology improvements - particularly around mobile - have revolutionized retail in recent years, giving consumers the tools to ensure their immediate satisfaction from any location.
September 27, 2016 | Furniture Today
A recent report from Deloitte revealed troubling news for retailers: Only 30% of consumers surveyed said they respond to retail advertising, down from 70% in 2014, and 66% said they preferred a self-directed shopping journey, up from 30% two years ago.
September 26, 2016 | Customer Think
here is a chasm between what customers are expecting in terms of personalization and what marketers are providing. According to findings from research conducted by TimeTrade; “93 percent of retail decision makers claim that personalization is a strategic focus but only 25 percent of shoppers say they receive a consistent, personal experience across channels.”
September 17, 2016 | Business 2 Community
Retailers and marketers across industries are well aware that consumers today are in charge. They use multiple devices, numerous channels, and are always connected. The consumer journey is disjointed and fractured among numerous touchpoints, yet consumers continue to demand more from brands and expect retailers to cater to their needs.