In the News
While more than half of US retail decision-makers fully believe retailers provide a consistent customer experience across all channels, just over a quarter of US shoppers feel the same way, according to December 2015 research. - See more at: http://www.emarketer.com/Article/Retailers-Providing-Consistent-Omnichan...
TimeTrade's survey of more than 5,400 shoppers and 100 senior retail executives found that almost three-quarters (72%) of consumers in the U.S. plan to shop in-store this year as much as they did in 2015. However, they're expecting more from retailers and want a faster and more personalized shopping experience.
In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, a provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a "concierge" experience.
Today’s world is more connected than ever and no industry has felt the implications of this more than the retail sector. Retailers face the challenge of delivering a consistent high-level shopping experience across a range of channels, including online, mobile, social and in-store. E-commerce gets a lot of attention, but the reality is that online sales still account for a small fraction of total U.S. sales.
We’re living in the age of instant gratification. If you’re craving your favorite dish from a local restaurant or looking to get your hands on the newest device, chances are you can have it delivered to your doorstep, without ever seeing or speaking to a waiter or store employee...
Despite the rise in online banking, consumers -- particularly millennials -- still require knowledgeable, personalized assistance when making banking decisions, according to new data from TimeTrade, the leading provider of online appointment scheduling. To achieve a better understanding of the behavior of banking customers, the company surveyed more than 1,000 U.S. consumers about their banking habits and perceptions. With 74% reporting they still visit banks at least five times a year, results suggest that banks have ample opportunity to cross-sell and up-sell, but improvements in in-branch service are critical.
Today, more and more consumers have already done their homework when they walk into a store. They come armed with knowledge around product features, pricing and competitors’ offerings and expect store associates to be mind readers. To know when and how they want to be approached in the store, what other products might interest them and even their past buying behavior.
There’s no shortage of interest in the rise of mobile and online shopping, but the truth of the matter is that brick-and-mortar stores continue to dominate the retail space. TimeTrade recently conducted a survey of over 1,000 consumers and found that 87% of respondents said they plan to shop in stores in 2015 at least as often as they did in 2014.
With retail headlines touting the power of mobile shopping and offering ways to compete with online retailers, you might think in-store shopping is on the decline. However, a recent study of over 1,000 consumers from TimeTrade, a customer engagement consulting firm, found that many shoppers across generations still prefer the in-store experience to other options. In fact, nearly two-thirds of those surveyed prefer to shop in store when a desired product is available both online and in the store.
Delivering superior customer service has been a focus for retailers since the dawn of modern shopping. We’ve all heard the phrase, “the customer is always right,” an indicator of the importance retailers put on delivering an excellent shopping experience. After all, a happy customer means a loyal customer, which in turn, means more sales.