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In the News
October 24, 2016 | BAI Banking Strategies
In 10 years, bank branches – if they exist at all – will be just one of the possible in-person meeting places at key moments of the customer journey. By 2026, all of a bank’s products will automatically be offered to customers based on the bank’s targeted analytics assessment, which will tell exactly when a banking customer needs a certain product.
October 21, 2016 | San Francisco Chronicle
The era of Amazon and e-commerce was supposed to herald extinction for brick-and-mortar establishments. But in the Bay Area, retailers are fighting back, using homegrown technologies to keep customers coming through their doors.
October 11, 2016 | Retail CIO Outlook
Today's retail landscape is more challenging, competitive and dynamic than ever before. Technology improvements - particularly around mobile - have revolutionized retail in recent years, giving consumers the tools to ensure their immediate satisfaction from any location.
September 27, 2016 | Furniture Today
A recent report from Deloitte revealed troubling news for retailers: Only 30% of consumers surveyed said they respond to retail advertising, down from 70% in 2014, and 66% said they preferred a self-directed shopping journey, up from 30% two years ago.
September 26, 2016 | Customer Think
here is a chasm between what customers are expecting in terms of personalization and what marketers are providing. According to findings from research conducted by TimeTrade; “93 percent of retail decision makers claim that personalization is a strategic focus but only 25 percent of shoppers say they receive a consistent, personal experience across channels.”
September 17, 2016 | Business 2 Community
Retailers and marketers across industries are well aware that consumers today are in charge. They use multiple devices, numerous channels, and are always connected. The consumer journey is disjointed and fractured among numerous touchpoints, yet consumers continue to demand more from brands and expect retailers to cater to their needs.
September 12, 2016 | EdTech Digest
The rise of “stealth students” – those elusive, unknown would-be applicants whose first contact with a school’s admissions department is when they submit an application — has forced new approaches on university admissions offices.
September 6, 2016 | EdNewsDaily
According to the Bureau of Labor Statistics, the U.S. economy added 255,000 jobs in July, continuing a period of strong job creation. And, for the first time in more than eight years, the U.S. unemployment rate has remained below 5 percent for several consecutive months.
August 23, 2016 | eCampus News
Why capturing the attention of stealth students is critical for college and university admissions today and in the future.
August 19, 2016 | Retail Info Systems News
In imagining the store of the future, it’s easy to get lost in the appeal of technology just over the horizon. And while being forward looking is important, it’s crucial to base any technological investments on improving customer experience and satisfaction.