In the News
Today’s technology increasingly plays a role in customer satisfaction. It streamlines the process and makes new forms of customer interaction possible. In fact, as technology begins dominating the landscape, retailers who fail to embrace it will find it hard to compete. And it has positioned IT managers and specialists as vital players in retail strategies.
A wide range of online scheduling tools are available, from out-of-the-box solutions that let you run your own scheduling website to large companies that offer you not only an online booking site, but also extra features such as physician profiles and even Web analytics to help you find out where patients are coming from.
These retailers, including Bonobos, Michael Kors and Clarks Shoes, are designing stores and retail experiences based on what consumers want today--not what worked 20 or even 10 years ago. Smaller retailers have a tremendous advantage in comparison to their larger competitors. Smaller, newer retailers can seamlessly respond to changes in consumer demand or customer feedback, eliminating barriers that impact immediate and longer-term customer loyalty and sales, without the corporate red tape that often makes larger retailers slow to change or implement new technology.
Target is among the most recognized retailers in the United States, with both a symbol (bulls eyes), store mascot (bulldog) and store color (red) that most consumers identify with without even saying or seeing the Target name. Branding aside, the experience of shopping at a Target store is nothing extraordinary, yet somehow has set the bar when it comes to shopping at discount stores.
"Sales teams spend 30 to 50 percent of their time not selling," said Gary Ambrosino, CEO of appointment scheduling software TimeTrade. "They're calling, chasing and waiting, trying to get the customer to agree to an appointment. When you change this behavior and drive it down, sales go way up."
Here are Ingar Grev's favorite smartphone apps. Grev is the founder of The Strategy Tank, a think tank for CEOs, and owner of the Washington, D.C.-area franchise of The Growth Coach. TimeTrade eliminates all the inconveniences associated with scheduling appointments. You simply set up what dates and times you will allow to be booked for whatever types of meetings you wish to set...
BOSTON--(BUSINESS WIRE)--The Dojo Toolkit is a cornerstone of the internet – serving as a critical, open source foundation to so many widely-used web applications. That’s just one of the reasons why TimeTrade has joined other industry heavyweights to continuously enhance the technology platform their customers rely on every day.
Too often in retail, disruptions are viewed as bad things, but new digital disruptions, including 3-D printing and digital currencies, are transforming what consumers expect from their shopping experience and how they interact with physical and online retailers — for the better.
So what’s driving this transformation? The short answer: consumer demand. Today’s consumers aren’t ignorant to the fact that the exponential growth of technology is profoundly influencing every facet of their lives, and they want that trend to continue. The businesses behind the digital disruptions see the opportunity to capitalize on the demands of consumers for more options.
Sales representatives that give prospects what they need within five minutes, are nine times more likely to seal the deal, according to a recent study by TeleNet. Unfortunately, most sales teams kill thousands of would-be deals everyday by engaging in a game of cat and mouse.
With smartphones and tablets ubiquitous, apps are becoming more important. But as a financial advisor, unless you are looking for another iteration of Angry Birds, how do you decide which apps are worth downloading to make doing business easier?