- What's New
In the News
October 15, 2013 | Upstart Business Journal
Maintaining a productive pace can be challenging in business and beyond. Florida entrepreneur Noah Rosenfarb offers five tools to help you increase your personal productivity.
Industry experts predict online shopping growth will skyrocket, but according to more than 60 major retailers surveyed by TimeTrade, in-store sales are still driving an overwhelming majority of revenue, and will continue to do so over the next 12 months. However, mobile purchases, while in-store or on the go, will double over the next year as the debate shifts from e-commerce vs. brick-and-mortar to how online, mobile and physical channels work together to influence purchases.
October 3, 2013 | 1to1 Media
Retailers can no longer depend on price and product quality to entice customers. Future success depends on retailers’ abilities to enable omnichannel experience.
October 2, 2013 | Engage Today
According to retailers, customers are more likely to perceive a better retail experience when they receive a more personalized encounter. These findings, gathered from a new study from TimeTrade, also reveal that nearly two-thirds of retailers agree that a 360-degree view of the customer is vital to establishing a strong and satisfying customer relationship.
October 1, 2013 | Solution Providers for Retail
Regardless of why a customer goes into a store, once they are there, they are the retailers to lose. Solution providers can provide the technology that will help encourage shoppers to stick around, and make the experience a profitable one.
September 26, 2013 | Business News Daily
TimeTrade, a customer engagement solutions provider, released their Retail Industry Executive Survey, revealing that customer experience, not price, is the No. 1 way to stop "showrooming" — when customers visit a store to check out a product then ultimately buy online at a lower price — and boost sales.
September 25, 2013 | Loyalty 360
Retailers say consumers want a truly personalized experience, according to a new study from TimeTrade.
September 23, 2013 | Forbes
It seems like the realities of retail are reinforced again and again. Most recently a survey of stores and customers found that, indeed, the key to winning in the retail game is to treat people well.
The survey, conducted at the Worldwide Business Research Future Stores conference back in July, gleaned insights from over 1,000 customers and over 60 retailers, including CVS, Neiman Marcus and Macy’s. It was conducted by TimeTrade, an online scheduling platform and business consultant based in Massachusetts
September 3, 2013 | Retail TouchPoints
Shoppers expect optimal service and experiences whenever they step foot in a store. If a shopper waits longer than expected to receive guidance from a store associate or while standing in a checkout line, that person may harbor a negative opinion of the entire store, and sometimes the entire brand.
July 17, 2013 | MarketWatch
Best Buy, Staples Inc. and Nordstrom Inc. have rolled out online booking tools this year to let shoppers schedule an appointment with either a Geek Squad service and repair agent at Best Buy or a wedding stylist at Nordstrom stores.