In the News
BOSTON--(BUSINESS WIRE)--The Dojo Toolkit is a cornerstone of the internet – serving as a critical, open source foundation to so many widely-used web applications. That’s just one of the reasons why TimeTrade has joined other industry heavyweights to continuously enhance the technology platform their customers rely on every day.
Too often in retail, disruptions are viewed as bad things, but new digital disruptions, including 3-D printing and digital currencies, are transforming what consumers expect from their shopping experience and how they interact with physical and online retailers — for the better.
So what’s driving this transformation? The short answer: consumer demand. Today’s consumers aren’t ignorant to the fact that the exponential growth of technology is profoundly influencing every facet of their lives, and they want that trend to continue. The businesses behind the digital disruptions see the opportunity to capitalize on the demands of consumers for more options.
With smartphones and tablets ubiquitous, apps are becoming more important. But as a financial advisor, unless you are looking for another iteration of Angry Birds, how do you decide which apps are worth downloading to make doing business easier?
Retail space isn’t what it used to be. More people are browsing and buying online. Stores can get products faster from manufacturers, so they don’t need as much space to warehouse inventory. Small businesses are thus moving to smaller storefronts to lower costs. The store-in-a-store concept harkens back to the mid-20th century, when the butcher, baker, and produce vendor first came together in a one-stop, supermarket concept, says Gary Ambrosino, president and chief operating officer of TimeTrade...
Bank customers face high fees, low savings rates and fewer bank branches -- but cooling their heels is what really drives them crazy. Banks don't have a monopoly on slow customer service. A 2013 study from Radware, a U.K. technology security services provider, noted wait time is an issue for consumers of all retailers.
Retailers are bending over backwards to meet the growing demands of today’s ever-connected consumer; however, most are still coming up short. The traditional rinse-and-repeat practices — slashing prices, offering free shipping and promoting exclusive products — aren’t winning over fickle consumers or helping gain a leg up on the competition.
UMB Bank is channeling its inner Apple to encourage more of its customers to use online and mobile banking. The Kansas City, Mo., bank has begun designating tech support specialists in its branches whose job is to help customers understand and use digital services like mobile deposits and online bill pay.
Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping a number of top banks in the USA transform their in-branch customer experience, how every retailer can now deliver a ‘Genius Bar’ experience and what retailers can do to reduce the affects of ‘showrooming‘.
If your bank is driving you crazy, you’re not alone. According to a report from consulting firm Capgemini, more than half of customers say they might switch banks over the next six months, and 10 percent say they are “likely” to make the shift. The reason, according to the report, is poor customer service. Happy customers don’t shop around for a new place to store their cash.
The future of customer service is scary and rewarding at the same time. It's scary because the machine will know everything about you. It's rewarding because shopping will become much easier as the machine makes more decisions about your life.