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In the News
June 10, 2016 | eMarketer
Despite the ever-growing importance of online shopping and customer experiences, improving the in-store customer experience is still US retail execs’ top priority. Nearly half of retail executives said so, more than any other customer engagement channel.
June 6, 2016 | Retail Minded
Today’s connected, mobile world delivers instant gratification through “on-demand” goods and services.
June 6, 2016 | Retail Customer Experience
The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention
June 2, 2016 | Luxury Daily
When it comes to personalization, retailers’ ideas of their own capabilities are often inflated when compared to consumers’ assessments.
June 1, 2016 | Forbes
While e-commerce has attracted customers with a broader selection of products, lower prices and convenience, the importance of stores and store associates cannot be undervalued — especially when 85 percent of consumers still prefer to shop at physical stores, according to a survey by TimeTrade.
June 1, 2016 | BizReport
Despite improvements in the targeting of advertisements and retailers' ability to personalize websites and recommendations, the average consumer still feels their shopping experience isn't all it could be.
May 31, 2016 | Chain Store Age
Despite all the attention being given to retail customization and personalization, most consumers see their shopping journeys as marred by inconsistency and impersonal service offerings.
April 19, 2016 | The Financial Brand
Consumers today still crave one-to-one attention from their banking providers, and have a strong preference for in-person assistance when making major financial decisions such as first-home mortgages. That’s according to a study from TimeTrade.
February 17, 2016 | 1to1
Millennials' effect on the U.S. economy is only growing stronger. According to the Brookings Institute, Millennials will make up more than one-third of the country's adult population by the year 2020. Additionally, Millennials as a group are maturing, their wallet share is increasing, and they cannot be ignored.
February 2, 2016 | Retail Dive
Brick-and-mortar retail isn’t going away. That seems obvious. Even as mobile continues to loom large and e-commerce in general grows—some 20% at the holidays this year by some measures—let’s remember that Americans still shop in stores some 95% of the time.