Customer Engagement Platform | TimeTrade

The TimeTrade Customer Engagement Cloud

Flexible as your business. Scalable for growth. Proven secure.

Deployed by more than 400 enterprises worldwide, the TimeTrade Customer Engagement Cloud is the most advanced customer scheduling and queue management platform in the world. Instantly deployable, it meets the diverse customer engagement needs of the world’s largest, most successful businesses. Modular, secure and easy to integrate, TimeTrade helps your organization capture customer interest at its peak—anytime, anywhere—and exceed expectations with appointment-driven personalization throughout the entire customer journey.

TimeTrade's customer engagement cloud platform

 

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Configurable business rules

Your business is changing — we keep up

Our customer engagement platform is easy to manage and customize—with no coding required. Configuration settings include customizable appointment workflows, flexible business rules and appointment routing, along with the ability to incorporate customized branding.

Omnichannel experiences for your customers

TimeTrade drives conversations by capturing your customers at the peak of their interest. Customers can make appointments with your business at their convenience, through any device and channel they want.

Scheduling Online appointments through phone, desktop, tablet, or text
Smart Matching for Online Appointment Scheduling

Your customers just met their match

Our patented Smart Matching technology ensures every appointment request is automatically aligned with the right person and resources to best help the customer based on selection criteria including skill, topic, time and location (face-to-face, by phone or online). We also make it easy for your customers to modify appointments to accommodate schedule changes.

Proven to scale by the world’s largest, most demanding businesses

TimeTrade is trusted by the world’s top banks, retailers, healthcare providers and more—including many Fortune 100 companies. The platform is deployed across more than 45,000 global locations.

Scalable online appointment scheduling for all business types
TimeTrade platform is SOC 2 level 3 compliant

Committed to security

TimeTrade’s robust security protects critical data. The platform is SOC 2 level 3 compliant and features full-stack security, from infrastructure to secure software development to employee training.

World-class core technology

TimeTrade is the most advanced appointment scheduling and queue management solution in the world. Fully self-contained, its multitier and microservices architecture is instantly deployable in any environment, without requiring integration or customization.

multitier architecture is instantly deployable in any environment,
REST API makes it easy to build a custom application or interface

Flexible development platform

TimeTrade’s REST API makes it easy to build a custom application or interface. The REST API supports both the Open API Initiative (OAI) specification, and the Hypertext Application Language (HAL) standard to help accelerate application development. You also can develop real-time integrations using TimeTrade to synchronize data or trigger communications and updates to internal systems, based on TimeTrade events.

Schedule a Call With TimeTrade

To learn how TimeTrade will deliver a successful customer experience and drive brand loyalty, Schedule a Call.

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Related Resources

Corporate Overview
Download brochure
Platform Overview
Download brochure