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The TimeTrade Customer Engagement Cloud
Flexible as your business. Scalable for growth. Proven secure.
Deployed by more than 400 enterprises worldwide, the TimeTrade Customer Engagement Cloud is the most advanced customer scheduling and queue management platform in the world. Instantly deployable, it meets the diverse customer engagement needs of the world’s largest, most successful businesses. Modular, secure and easy to integrate, TimeTrade helps your organization capture customer interest at its peak—anytime, anywhere—and exceed expectations with appointment-driven personalization throughout the entire customer journey.
Your business is changing — we keep up
Our customer engagement platform is easy to manage and customize—with no coding required. Configuration settings include customizable appointment workflows, flexible business rules and appointment routing, along with the ability to incorporate customized branding.
Your customers just met their match
Our patented Smart Matching technology ensures every appointment request is automatically aligned with the right person and resources to best help the customer based on selection criteria including skill, topic, time and location (face-to-face, by phone or online). We also make it easy for your customers to modify appointments to accommodate schedule changes.
Proven to scale by the world’s largest, most demanding businesses
TimeTrade is trusted by the world’s top banks, retailers, healthcare providers and more—including many Fortune 100 companies. The platform is deployed across more than 45,000 global locations.
Committed to security
TimeTrade’s robust security protects critical data. The platform is SOC 2 level 3 compliant and features full-stack security, from infrastructure to secure software development to employee training.
Flexible development platform
TimeTrade’s REST API makes it easy to build a custom application or interface. The REST API supports both the Open API Initiative (OAI) specification, and the Hypertext Application Language (HAL) standard to help accelerate application development. You also can develop real-time integrations using TimeTrade to synchronize data or trigger communications and updates to internal systems, based on TimeTrade events.