- Click to Schedule
Convert views to visits. Through any channel. Anywhere.
Grow your business with appointment-driven conversations. Let customers book appointments at their convenience, via mobile devices, voice, text, web or your customer facing-app. With TimeTrade’s Perfect Scheduling, be confident that the complexity of matching customers’ needs to the right resources across multiple locations will be fast and frictionless.
Smart Matching technology with Appointment Routing and Dynamic Availability ensure the appropriate resource will be matched to each appointment, by pairing your customers with the employee best qualified to meet their needs.
Appointment policies that meet your business needs
Booking timeframes, appointment limits, and cancellation policies can be accounted for with easily configurable Business Process Rules, allowing you to quickly adapt your appointment process to your changing business needs.
Increase customer interaction with an omnichannel experience
Engage your customers with voice and text
With TimeTrade’s patented Interactive Voice Appointments and Interactive Text Appointments booking options can be as diverse as your customers' needs. Whether someone calls during or after business hours, or texts when they’re on their way, your business is ready to respond.
Complex enterprise scheduling simplified
TimeTrade’s powerful solution adapts to the unique needs of your booking process, yet it is simple for customers to use. The configurable appointment flow prompts customers to select their preferred location, appointment type, desired time, and provide their contact information.
Show real-time, accurate availability
Personal and work-shift calendars and other required resources are continuously monitored and take into account personal calendar activity happening outside of the TimeTrade platform, so you won’t be double booked. Each scheduled appointment is automatically placed on the appropriate calendars, along with pertinent details.
Seamlessly route appointments to the right resources
TimeTrade conducts a high-performance, real-time query of availability across locations and resources to schedule each customer appointment for the right place at a convenient time. Smart Matching also aligns each appointment request with the employee best qualified to help the customer based on selection criteria including skill and topic.
Powerful appointment management
Easily manage all customer appointments by type, location and assigned resources—including modifying, cancelling or transferring them—no matter what channel was used to book them.
Customers won’t forget appointments
Customized email and text message reminders make sure your customers know about the appointments and remember to show up on time, helping your business run efficiently. If an appointment time is no longer convenient, customers can use the link in the reminder to easily reschedule the appointment.