Retail Online Appointment Scheduling, Customer Experience Software

TimeTrade Retail Edition

Retail Appointment Scheduling

More than half of the Top 10 Retailers use TimeTrade Retail in over 25,000 retail locations. Their customers make more than 45 million customer appointments per year for pre-scheduled and walk-in store visits. As a result, their customers never have to wait for great service.

Retail Scheduling & Customer Experience Software
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Retail Scheduling: Drive OmniChannel Crossover

Drive OmniChannel Crossover

TimeTrade Retail gives your customers the opportunity to schedule appointments for in-store visits or on-site service. TimeTrade Retail provides 24x7 Click-to-Schedule appointments with a clean and simple user experience and instant confirmations. Click-to-Schedule is easy to use in social media campaigns, websites and even print ads.

In-Store Customer Flow Management

Walk–in customers get scheduled personal attention the same way web-scheduled customers do. Walk-in customers are placed into the queue or can schedule an appointment for later on. In-store digital signage tells customers exactly where they are in line and when they will be served.

Retail Experience Software: Customer Flow
Retail Experience Software: Mobile Assistance

Mobile Assistant for Sales Associates

Sales associates manage customer check-ins and walk-in appointments through an easy-to-use tablet application that gives everyone in the store up-to-the-minute status on upcoming appointments and in-service visitors. When retail customers enter the store, they can be checked-in, serviced immediately or if they are have to wait, browse the store as their appointment approaches. Integration with existing customer information systems and POS systems is an option.

Instant Assessment

Organizations that capture “voice of the customer” feedback are twice as likely to have loyal customers that deliver repeat business. But collecting data isn’t the same as listening. Now, go beyond generalized follow-up surveys and get data on each individual customer-associate engagement that adds crucial point-of-purchase information missing from today’s live selling.

Retail Experience Software: Customer Assessment
Retail Experience Software: Click-To-Schedule App

Add “Click-to-Schedule” to Your Store App

With TimeTrade retailers can enhance their existing iPhone or Android store apps by adding a Click-to-Schedule button, giving customers an easy way to visit the store, speak with someone, or make an appointment for service from home or when they are shopping near your location.

TimeTrade Analytics

TimeTrade’s Analytics interactive analysis reveals actionable insights
 for creating exceptional customer experiences. It delivers prescriptive analytic visibility into the full path-to-purchase across marketing channels. With data drill down and powerful prescriptive analytics tools, TimeTrade Analytics shows what’s working and what’s not across a customer’s journey, from the first digital inquiry to the actual in-store purchase.

Enterprise Edition: Customer Insights & Responsive Business Intelligence
Retail Experience Solutions: Centralized Administration

Centralized and In-Store Administration

TimeTrade Retail scales to meet the diverse needs of regional merchants to multi-channel global retailers with thousands of locations. Retail Edition provides the flexibility to be centrally managed by corporate resources and configured by a local store manager all through the same easy-to-use administrative interface.

Retail Edition Features

  • TimeTrade Concierge In-Store Customer Flow Management
  • Automatic Customer Queuing
  • Self-Service Customer Check-In Kiosk
  • Mobile Assisted Selling for Associates
  • In-Store Queue Display
  • Pooled Resource Scheduling
  • Smart Matching
  • Multi-Location Support
  • Location-Aware Appointments
  • Rules-Based Scheduling
  • Call Center Scheduling
  • Central Administration
  • Instant Customer Experience Surveys*
  • Responsive Business Intelligence*
  • Custom Reporting Capabilities*
  • Pre-Configured Dashboards*
  • Enterprise Class API*
  • (* Optional)