Resources
Self-Service Appointment Scheduling Resources
Understanding Web Self-Service Appointment Scheduling
Web-based, self-service appointment scheduling is the rarest of opportunities: it can improve customer service, and improve your resource utilization, and reduce costs, all at the same time. Plus, service-based businesses say TimeTrade self-service appointment scheduling has increased their sales, too. How is that possible?
The answer is that TimeTrade brings together the benefits of several business disciplines: Customer Experience, efficient Enterprise Resource Planning, SaaS (software as a service), "always on" 24x7 customer service, and outsourcing, to name a few. Explore this self-education library to understand more deeply the potential benefits of self-service appointment scheduling for your organization. We offer healthcare scheduling solutions, financial services scheduling solutions, higher education scheduling solutions, retail scheduling solutions, and more.
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The healthcare industry is in the middle of wrenching change. Costs are too high and customer service is too often a low priority.
In this TimeTrade exclusive series, host Paul Gillin interviews thought leaders Jay Parkinson MD of HelloHealth, Kaiser Permanente's Kate Christenson MD and Judy Derman, and Matt Sitter of our customer Berkeley HeartLab about the industry's problems and how innovation can improve efficiency and care.
Beagle Research conducted a market study to learn about people’s differing attitudes, expectations and preferences toward making appointments and walking in (and waiting) for service. This white paper summarizes their findings.
A practical guide for enterprise buyers looking to build a business case for self-service appointment scheduling.
The CRM WizKid award is given by software analyst Beagle Research to companies who've done an exemplary job of providing great customer service and doing it in a way that provides solid business benefits. Read why hair replacement specialist Bosley, a very successful TimeTrade customer, was selected in 2009.
Archived webcast: Slides presented by Ken Green, founder, Campus Computing Project and TimeTrade user Bernadette McMahon, Assoc.VP of IT, Columbia College Chicago
SAAS industry analyst Jeff Kaplan of ThinkStrategies explains how Software As A Service transforms business processes. (White paper)
