Consumer Retail

Online Appointment Scheduling for Retail Customer Experience

Agile Customer Experience

The new reality of customer engagement involves constant renewal and reinforcement of a personalized service model that creates brand loyalty and fuels sales growth.

TimeTrade's cloud-based Responsive Engagement Platform lets organizations concentrate on delivering a highly personalized customer experience using the systems and staff they already have.

Online Appointment Scheduling Sales Customers
Schedule a Call With A TimeTrade Sales Representative
To learn how TimeTrade will deliver a successful customer experience and drive brand loyalty

 

The Customer Journey Begins with Click-to-Schedule

Enable customers to engage with your company from a website, in a product, or even over the phone and offer the combined availability of any staff member with the right skill-set to service a customer's needs. Click-to-Schedule works on rules-based-assignments and can access pools, or groups of resources, allowing you to tap into your inventory to give customers the personalized attention they're looking for—every time.

Assisted Shopping

Assisted Shopping

Over 74% of consumers say they buy more when helped by a knowledgeable associate. Usually, providing this level of service is a trial-and-error process that requires a lot of management effort and extra resources to create measurable results. Now you can put mobile-assisted selling technology into the hands of retail associates to make them more productive at handling interactions and creating a more informed and personalized customer experience.

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Instant Assessment

Organizations that capture “voice of the customer” feedback are twice as likely to have loyal customers that deliver repeat business. But collecting data isn’t the same as listening. Now, go beyond generalized follow-up surveys and get data on each individual customer-associate engagement that adds crucial point-of-purchase information missing from today’s live selling.

Instant Assessment for Retail Survey
Insight Analytics

Responsive Business Intelligence

Decision makers now have clear, actionable visibility into the customer experience from the corporate level right down to conversations with individual customers. Banks can now improve retention by responding with "next best action" follow-up and lower costs through more efficient management of staff and operations.

Bring the Mobile Web to Your Customers

TimeTrade OneMobile™ helps retailers meet the growing demand for mobile delivery by rendering a modern “touch” web interface for appointment scheduling across all existing and future phone, tablet, MAC or PC devices.  Built-in geolocation functionality directs them to the nearest store for their appointment - without the need to download an app.

Bring the mobile web to your customers
Multi-Channel Delivery

Streamline and Manage Multi-Channel Delivery

Appointment scheduling unifies service delivery across retail channels offering customers versatility in access and convenience while managing costs and profitability targets.  This degree of multi-channel, “always available” engagement creates a unique feeling of client control and empowerment resulting in stronger relationships, and increased cross-selling opportunities.

Retail Edition Features

  • TimeTrade Concierge In-Store Customer Flow Managment
  • Automatic Customer Queuing
  • Self-Service Customer Check-in Kiosk
  • Mobile Assisted Selling for Associates
  • In-Store Queue Display
  • Pooled Resource Scheduling
  • Smart Matching
  • Multi-Location Support
  • Location-Aware Appointments
  • Rules-Based Scheduling
  • Call Center Scheduling
  • Central Administration
  • Instant Customer Experience Surveys*
  • Responsive Business Intelligence*
  • Custom Reporting Capabilities*
  • Pre-Configured Dashboards*
  • Enterprise Class API*
  • (* Optional)