Customer Service

Customer Service Online Scheduling Solutions

Online Scheduling Solutions for Better Customer Service

Delight your customers and increase satisfaction with appointment scheduling solutions from TimeTrade. TimeTrade makes it easy for your customers to connect with you, creating a uniquely personal and engaging customer experience. It drives greater loyalty and results in more sales.

 

Online Appointment Scheduling Sales Customers

Help Me Choose

Sprint's Customer Satisfaction Rating Skyrockets - Online Scheduling Success Story

Automated self-service scheduling is eliminating waiting time for customers and improving workflow for employees at Sprint stores. In fact, Sprint’s online appointment scheduling platform from TimeTrade is helping transform the company’s in-store experience from product-focused selling to a customer service driven relationship. Read the story from Stores.org.

Download the eBook

Online Scheduling Success Story: Sprint's Customer Satisfaction Rating Skyrockets
Online appointment scheduling for customer service organizations

Customer Service - 24/7 Availability Everywhere

Companies that earn outstanding customer satisfaction engage with customers continuously on many levels. The greatest challenge for any B-to-B or B-to-C company is providing undivided attention to every customer all the time. With TimeTrade's customer service solutions, companies can solve this problem by making their support and service staff available to customers for scheduling 24/7.

Watch the online scheduling video

Provide a Great Customer Experience with Rules-based Appointment Scheduling

Customer Experience (CX) is streamlined and simplified. A single TimeTrade Click-to-Schedule button on a website or in a product can offer the combined availability of an entire assigned staff. Since the TimeTrade Appointment Cloud works on rules-based-assignments and a pooled resource model, support and service resources can be allocated for the best match between your capabilities and the customer's needs.

Rules Based Appointment Scheduling