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IT Support Scheduling
Streamline IT support scheduling for on-campus technical support visits
University Help Desks can use TimeTrade for IT support scheduling service calls for upgrades, repairs or maintenance and to manage their technicians more efficiently. TimeTrade lets ResNet managers quickly schedule the right technician for every job based on skill set, availability, location, and other rules-based criteria. TimeTrade automatically informs your technicians of their appointments with email confirmations and reminders, and lets them check their own schedules with any Web-enabled device. The system also generates trouble tickets that tie back into your Help Desk system.
With TimeTrade, you can deploy a closed IT support scheduling system that is accessed by your ResNet IT staff only, or open things up for self-service scheduling by students, faculty and your entire residential community.
Contact TimeTrade now to learn more about our IT support scheduling capabilities.
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