Retail Appointment Scheduling Software
Boosts Customer Service, "Captures the Lead"
Media coverage: How Sprint uses TimeTrade to improve satisfaction and service (Stores magazine)
TimeTrade works with retailers who sell appointment-based services, as well as retailers who sell physical goods and provide complementary services in connection with their sales and support process. Our retail scheduling software vastly improves the customer service experience by reducing wait times, and allowing customers to self-schedule services.
High value potential customers are too important to feel ignored, lost in the crowd at peak times. Capture the lead: let them make appointments.
TimeTrade is especially well suited for large retail organizations with many retail locations, broad service offerings, complex business rules, high transaction volumes, and the need to support scheduling through multiple channels including Web, IVR and call centers.
With TimeTrade retail scheduling software, users can schedule in-store appointments, in-home appointments, and telephone appointments where each party to the appointment may be in a different time zone.
Benefits of our retail scheduling software include:
- Better management visibility and control – TimeTrade gives supervisors and senior managers instant and up-to-date visibility into the scheduling process, fostering accountability and promoting better management decision making. Many of our customers see this as a key benefit.
- Higher revenues and better customer service -- Consumers love the convenience and immediacy of self-service and phone-based scheduling and respond with increased patronage and loyalty. Many organizations who have implemented our solution report increased yields and higher revenues by as much as 20 to 40 percent.
- More effective marketing – With TimeTrade, your marketing programs and collateral can feature a “call-to-action” for scheduling an appointment.
- One-touch call center interactions -- TimeTrade lets call center agents instantly check availability and confirm appointments while speaking with customers. Every handoff in the scheduling process is an opportunity to lose the sale. With TimeTrade, your agents can confidently close the loop with customers in a single phone interaction.
- Lower costs – With TimeTrade, you will reduce costs through better resource utilization and reduction of administrative overhead.
- Fewer errors -- By automating the scheduling process, you’ll enforce business rules and standards, and reduce the potential for errors inherent in manual systems.
- Fewer no-shows -- Our automatic email confirmations and reminders help reduce lost revenue due to no-shows and cancellations. And emails can be used to invite customers to schedule follow-up appointments.
