Online Scheduling Software for Financial Services
Redefine the client relationship with PurchasePath™ online appointment scheduling.
Trust and relationships are built through client meetings, so make it fast and easy for clients and prospects to connect and engage with you through online appointment scheduling.
Banking by Appointment
Customer-centric retail banking has never been more important. Enabling customers to schedule appointments directly from your website drives new business, deepens existing share of wallet opportunities and greatly enhances customer loyalty.
Engage with Personalized Service
PurchasePath Appointments allows financial advisors and investment professionals to use Banking by Appointment to provide their clients with 24x7 access to schedule a phone or in-person meeting through the web, emails or social media channels. This degree of engagement creates a unique feeling of control and empowerment resulting in an exceptional client experience.
Transform Your Call Center into a Meeting Center
Call centers handle thousands of calls per day and can keep an entire team of scheduling coordinators busy full-time trying to match clients with the right advisor. PurchasePath automates the process by empowering call center staff to instantly locate and book client meetings with the right investment professional, saving time and money and providing a dramatically superior customer experience.
Manage Lobby Flow
PurchasePath Concierge allows in-branch associates and managers to efficiently manage lobby flow. Financial service employees can collaborate via tablets or smartphones to manage both scheduled and walk-in customers, to ensure they receive prompt service with the right financial service specialist.
Insight Into The Customer Journey
PurchasePath Analytics gives bank managers insight into the banking customer’s end-to-end experience. Managers use dashboards to monitor performance and view drill-drown prescriptive analytics. Banks can capture customer feedback through a customer satisfaction survey and evaluate the customer’s interaction with the banking specialist.
The State of Banking 2015 Report
TimeTrade recently conducted a survey of 1,052 consumers, asking in-depth questions regarding their perceptions and behaviors around customer experience and banking, as well as surveyed 100 senior-level bank executives about their plans around customer experience, products and services, and branch transformation.