Bank Appointment Scheduling Software | TimeTrade

Retail Banking

banking millennial customers

Integrated Scheduling Software for Retail Banks

Make it fast and easy for customers to schedule in-branch or phone appointments with your bank.

Create an exceptional customer experience, streamline multichannel delivery, and deepen your share of wallet opportunities.

TimeTrade Banking Customer Logos for Online Appointment Scheduling
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Banking by Appointment with TimeTradeā„¢

TimeTrade enables banks to implement Banking-by-Appointment which revolutionizes the way in which banks interact and engage with their customers. By empowering consumers and businesses to book in-branch or phone appointments through bank websites, email loyalty campaigns, online banking products and social media sites, retail financial services organizations greatly improve customer experiences, loyalty and revenue opportunities.

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Banking By Appointment Customer Experience Video
Exceptional Banking Customer Experience

Exceptional Customer Experience

Banks, credit unions and other retail financial services providers increasingly value the connection between strong customer experience and their bottom line. One-to-one appointments with customers, by phone or in-branch, provides banks the greatest means to deliver a uniquely personal banking service, build trust, and retain customers.

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Streamline and Manage Multi-Channel Delivery

Appointment scheduling unifies service delivery across retail channels offering customers versatility in access and convenience while managing costs and profitability targets. This degree of omni-channel, “always available” engagement creates a unique feeling of client control and empowerment resulting in stronger relationships, and increased cross-selling opportunities.

Bring the Mobile Web to Your Customers

TimeTrade helps banks meet the growing demand for mobile delivery by rendering a modern “touch” web interface for appointment scheduling across all existing and future phone, tablet, MAC or PC devices. Built-in geolocation functionality directs them to the nearest branch for their appointment - without the need to download an app.

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Improve Call Center Quality and Operations

Call centers handle thousands of calls per day and can keep an entire team of scheduling coordinators busy full-time trying to match clients with the right banking resource. TimeTrade Appointments automates the process by empowering call center staff to instantly locate and book customer appointments with the right banking professional, saving time and money and providing a dramatically superior customer experience.

Increase banking call center quality
in branch concierge for banking

In-Branch Management and Assistance Tools

TimeTrade Concierge enables collaboration of bank associates and managers, so they can easily manage bank lobby flow and know who is coming into the store and why. The result is unparalleled customer service where banks greet customers with the attitude of “we’ve been expecting you.”

Boost Branch Performance With TimeTrade Analytics

Decision makers now have clear, actionable visibility into the customer experience from the corporate level right down to conversations with individual customers. Banks can now improve retention by responding with “next best action” follow-up and lower costs through more efficient management of staff and operations.

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The State of Banking 2016 Consumer Report

TimeTrade recently conducted a survey of 2,064 consumers, asking questions regarding their experiences in retail banking. Contrary to the common perception that millennials are mobile-oriented, according to the survey results they want to seek out expert advice and visit a branch when making a big decision.

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Retail Edition Features

  • TimeTrade Concierge In-Store Customer Flow Management
  • Automatic Customer Queuing
  • Self-Service Customer Check-In Kiosk
  • Mobile Assisted Selling for Associates
  • In-Store Queue Display
  • Pooled Resource Scheduling
  • Smart Matching
  • Multi-Location Support
  • Location-Aware Appointments
  • Rules-Based Scheduling
  • Call Center Scheduling
  • Central Administration
  • Instant Customer Experience Surveys*
  • Responsive Business Intelligence*
  • Custom Reporting Capabilities*
  • Pre-Configured Dashboards*
  • Enterprise Class API*
  • (* Optional)