Scheduling Channels

The TimeTrade application supports self-service and assisted-service channels for scheduling customer appointments.  Typically, organizations implement multiple channels to provide the greatest possible convenience for their customers. 

Many organizations have deployed the TimeTrade application in their call centers in order to empower customer service representatives to check availability and take appointments from customers in real time.  TimeTrade also integrates with popular IVR platforms to support self-service scheduling via telephone, without agent intervention.  Click here to try our IVR demo.

If you choose to enable self-service scheduling, your customers can check availability and schedule an appointment at virtually zero cost per transaction.  Customers love the convenience of self-service scheduling, and respond with increased patronage and loyalty.  Many organizations who have implemented our software report increased yields and higher service revenue by as much as 20 to 40 percent.