Study: Retailers leave money on table due to lack of personalized service
Chain Store Age
Disappointing shopping experiences are costing brick-and-mortar retailers serious money, according to the TimeTrade State of Retail 2017 survey report.
Poor Service Cost Retailers $150 Billion Last Year. Could Mobile Tech Stem the Loss?
Brick-and-mortar retailers are struggling to keep up with online stores, but they’d struggle far less if they could better deploy in-store technology, according to the TimeTrade State of Retail 2017 survey report.
Stores popular, but they need to do more, survey says
TimeTrade State of Retail 2017 says consumers are researching and browsing more online, but they still like to go to physical stores to touch the merchandise, get advice on purchases, and to take advantage of in-store purchases.
Distrust of large institutions makes this the year of the community bank
Even in today’s quick-fix world motivated by technology advancements, many bank customers still seek out old-fashioned customer service. Indeed, more than half of consumers prefer to interact with their bank in person, according to a report from TimeTrade.
What Millennial Consumers Really Want
When it comes to millennials, TimeTrade’s research surveys show they highly value personalized service when making almost every type of purchase. Businesses that will enjoy the greatest success serving millennials will be those willing to go the extra mile and provide “We’ve been expecting you” service to every customer, every time.
Win customer loyalty through personalized interactions across purchase journey
A TimeTrade report found that while 69 percent of retailers say they are delivering an individualized shopping experience to customers all of the time, only 26 percent of consumers agree that the retailers are successfully providing a consistent experience across all channels.
How Retailers Are Redefining the Shopping Experience
Technology has changed the face of retail. It has affected how consumers shop and interact with brands. Yet, even though ecommerce is growing, a TimeTrade survey revealed that 85% of U.S. consumers say they still prefer to buy from physical stores even if the same products are available online.
The New Customer Experience Equation: Products, Services and Expertise
Using technology from TimeTrade, Sephora allows consumers to register for a makeover or class, and share more details around their personal preferences, situations and goals. With this insight, the store manager can see which customers are coming in, what they're hoping to achieve and, moreover, match the right associate with the customer.
New Peoples Bank program encourages in-person interactions
The Bellingham Business Journal
Going to the bank just got a little more convenient. Peoples Bank has partnered with a company called TimeTrade, which allows customers to schedule an appointment online to meet with a banker.
‘Banking by appointment’ improves personalization
Credit Union Magazine
When $1.3 billion asset Arizona Federal Credit Union in Phoenix wanted to deliver personalized member services and improve its in-branch efficiency, it selected a software-as-a-service (SaaS) solution for appointment-driven personalization. TimeTrade will enable Arizona Federal members to book in-branch, online, and phone appointments or join the queue though multiple channels.