Media Coverage

Kate Spade to test new data-driven technologies in stores


A new research report from TimeTrade, the customer scheduling and queue management system, has found that brick and mortar retail can still survive. And thrive. And those who are at the forefront of the evolution of retail will dominate the market in the next few years.

Retailers losing big bucks by not getting personal, reveals survey

Retail Customer Experience

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service. In fact, as a new TimeTrade survey reveals, millennials are willing to pay up to 20 percent more for a better retail experience.

TimeTrade Raises $6.3M in Series E Funding


TimeTrade, a Boston, MA-based provider of appointment-driven personalization platform, raised $6.3m in Series E funding. The round was led by new investor Origami Capital Partners with participation from Ascent Venture Partners and other existing investors. In conjunction with the funding, Origami Vice President Julie Klaff joined TimeTrade’s board of directors.

Lagging In-Store Personalization Cost Retailers $150 Billion In 2016

Retail TouchPoints

The lack of in-store personalization remains a major pain point for retailers: 49% of U.S. consumers still say they “never” or only “sometimes” receive personalized service while they’re in a store, according to a survey from TimeTrade.

Retailers Miss Out On $150B From Lack Of Personalization


A new survey conducted by software and customer experience analytics company TimeTrade Systems indicates that a lack of personalized in-store shopping is causing brick-and-mortar retail providers to lose out on revenue. Here are some of the key findings.

Retailers Missed Out On $150 Billion In 2016

NACS Daily

Disappointing shopping experiences are costing U.S. brick-and-mortar retailers serious money, according to the latest TimeTrade State of Retail survey of U.S. consumers, which suggests that retail stores left about $150 billion in potential revenue on the table in 2016.

Why brick-and-mortar retailers need to go digital with analytics

Marketing Land

70 percent of shoppers in a TimeTrade survey indicating they’d like brick-and-mortar sales associates to know if they left items in an online cart so they could answer questions.

To Learn Relationship Selling And Close More Sales, Dissect A Movie Script – Here’s Why

The Retail Doctor

TimeTrade recently reported a better customer experience can boost a retailer's revenue by 5%. In a world of plunging margins, that is huge.

Survey: Retailers Missed Out on $150 Billion in 2016 Revenue by Failing to Provide Shoppers with Personalized Service

MR - The Menswear Industry's Magazine

Disappointing shopping experiences are costing brick-and-mortar retailers serious money, according to the latest TimeTrade State of Retail 2017 survey of U.S. consumers. In fact, the State of Retail 2017 survey results suggest that U.S. retail stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers the personalized shopping experiences they want.

These 5 Retail Innovations Could Actually Make You Want to Shop in a Store Again

Real Wise

TimeTrade found that 59 percent of millennials say they would spend more if a personal shopper proposed suggestions. The distinction is that not every sales associate is trained to be a personal shopper, and not every customer believes they have signed an invisible contract to receive style tips.

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