What Millennial Consumers Really Want
Win customer loyalty through personalized interactions across purchase journey
How Retailers Are Redefining the Shopping Experience
The New Customer Experience Equation: Products, Services and Expertise
New Peoples Bank program encourages in-person interactions
The Bellingham Business Journal
‘Banking by appointment’ improves personalization
Credit Union Magazine
Millennial Consumers Want Personalized Customer Service
Convenience Store Decisions
Study: Credit Union Members Prefer More Personalization Than Do Bank Customers
Credit union members desire more personalization and in-person interaction at the branch than bank customers do, according to The 2016 Credit Union Consumer Survey, which was conducted by TimeTrade. The survey also found credit unions do a good job of delivering personalized service, as 85% of respondents reported having a personalized experience with their institution.
Millennial Consumers Want It All
As the retail market continues to experience digital-physical convergence, millennials — despite growing up in an increasingly technology-driven era — want personalized service for key transactions and buying situations. This presents an opportunity for retailers to invest in strategies to convert millennial browsers into shoppers.
The One Thing You’re Not Training Your Customer Service Team
According to recent research by TimeTrade, 70 percent of buying experiences are based on how the customer feels they are being treated.