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Media Coverage

The “stealth student” applicant becomes growing concern for admissions

eCampus News

Why capturing the attention of stealth students is critical for college and university admissions today and in the future.


Balancing Technology and Experience in the Store of the Future

Retail Info Systems News

In imagining the store of the future, it’s easy to get lost in the appeal of technology just over the horizon. And while being forward looking is important, it’s crucial to base any technological investments on improving customer experience and satisfaction.


Banking Execs and Consumers Clash Over Customer Experience

The Financial Brand

There's a big disconnect between what consumers want and how banking providers see themselves. Financial institutions have an unrealistically rosy view of their performance, and their priorities don't align with consumers' expectations. Why aren't financial institutions ready to listen?


FIs not delivering to customer standards for personalized service, study says

ATM Marketplace

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently, a new study finds. "The State of Retail Banking 2016: A Survey of C-level Banking Executives" was published by TimeTrade, a provider of appointment-driven personalization.


How luxury brands engage the mobile-savvy customer

Luxury Daily

As luxury retailers already know, there is no replacement for a stellar in-store experience. No omnichannel technology can replace the effect of stellar face-to-face customer experiences provided in stores, where the majority of consumers still do their buying.


What’s Going On with Beacons?

eMarketer

Many retailers are happy with their implementations, but adoption remains low - See more at: http://www.emarketer.com/Article/Whats-Going-On-with-Beacons/1014218#sth...


Personalization is Crucial for Customer Engagement at Banks

Loyalty360

Personalization is a priority to consumers in banking, making customer engagement an imperative, according to The State of Retail Banking: Consumer Survey 2016 released by TimeTrade.


Turning Obstacles into Opportunities: The Future of In-Branch Banking Customer Experience

Loyalty360

The increasing digitization of our global economy has fundamentally changed the way consumers and businesses interact. “On-demand” brands such as Uber have encouraged users to request and receive service directly from their mobile devices—no human contact required. This move toward more digitized and automated customer experiences has radically changed expectations for traditional brick-and-mortar industries, and banking is no exception.


The In-Store Channel Still the Top Priority for Retailers

eMarketer

Despite the ever-growing importance of online shopping and customer experiences, improving the in-store customer experience is still US retail execs’ top priority. Nearly half of retail executives said so, more than any other customer engagement channel.


Complete the Promise of the On-Demand Economy with Personalized Attention

Retail Minded

Today’s connected, mobile world delivers instant gratification through “on-demand” goods and services.


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