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Consumers expect top-tier service and will take leave if retailers fail to deliver

Retail Customer Experience

Consumers still favor the in-store shopping environment, which is great news for pure-play brick and mortars, but true optimization from the trend isn’t going to happen unless customer experience is the best it can be. A new TimeTrade survey reveals customers expect better customer experience and there’s a disconnect between that expectation and what retailers are providing.


Use These 24 Tools to Run Your Business From Anywhere in the World

Fortune

Nearly a quarter, 23 percent, of Americans worked from home in 2014, according to a recent Bureau of Labor Statistics survey. If you’re one of the lucky few that enjoys the ability to work from anywhere you like, the following tools will help keep you productive — no matter where you are.


Are Retailers Providing a Consistent Omnichannel Experience?

eMarketer

While more than half of US retail decision-makers fully believe retailers provide a consistent customer experience across all channels, just over a quarter of US shoppers feel the same way, according to December 2015 research.


How brick-and-mortar retailers can build shopper loyalty

Chain Store Age

Retailers understand that loyal customers are the most profitable shoppers. While these consumers make buying decisions that are increasingly influenced by online channels, the vast majority of retail business in the United States is conducted in the physical store, and this isn’t changing with the Millennial generation.


Monday Tips: 4 Remote Working Resources for Entrepreneurs

Business2Community

Running a business from home or on the go can be a challenge if you don’t have the right tools in place to organize your time and efforts. You can make your day more efficient without the need for a commute or going into an office. There are several helpful resources that will make this a simple, and affordable process. Do you need to become more independent in your business? Take advantage of these great tools for entrepreneurs, and let me know how these work for you!


Retailers beware – consumers have set in-store experience bar even higher for 2016

BizReport

TimeTrade's survey of more than 5,400 shoppers and 100 senior retail executives found that almost three-quarters (72%) of consumers in the U.S. plan to shop in-store this year as much as they did in 2015. However, they're expecting more from retailers and want a faster and more personalized shopping experience.


Survey Finds Consumers’ In-store Service Expectations Rising

Apparel

In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, a provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a "concierge" experience.


Retail Alert! Consumers Still Dig That Tradtitional Shopping Experience

The Mad Marketer

Listen up retail marketers, here’s the skinny on consumer preferences in your space, and it might not be what you’re expecting. In fact, a recent survey of 5,444 consumers and 100 senior level-decision makers administered by TimeTrade, titled “The State of Retail 2016”, revealed that consumers, believe it or not, aren’t quite ready for a totally digital shopping experience.


Survey: Retailers falling short on in-store service

Retailing Today

There is a growing disconnect between shoppers’ growing in-store service expectations and retailers’ current service offerings and focus for the coming year. That’s according to new research from TimeTrade, a provider of online appointment scheduling. The report surveyed more than 5,000 consumers about shopping habits and perceptions and 100 senior retail executives about their plans with customer experience. Results showed that while the majority of consumers still favor in-store shopping, service expectations are quickly rising, TimeTrade said.


Survey: Retailers falling short on in-store service

Chain Store Age

There is a growing disconnect between shoppers’ growing in-store service expectations and retailers’ current service offerings and focus for the coming year. That’s according to new research from TimeTrade, a provider of online appointment scheduling. The report surveyed more than 5,000 consumers about shopping habits and perceptions and 100 senior retail executives about their plans with customer experience. Results showed that while the majority of consumers still favor in-store shopping, service expectations are quickly rising, TimeTrade said.


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