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Media Coverage

Survey: Retailers falling short on in-store service

Retailing Today

There is a growing disconnect between shoppers’ growing in-store service expectations and retailers’ current service offerings and focus for the coming year. That’s according to new research from TimeTrade, a provider of online appointment scheduling. The report surveyed more than 5,000 consumers about shopping habits and perceptions and 100 senior retail executives about their plans with customer experience. Results showed that while the majority of consumers still favor in-store shopping, service expectations are quickly rising, TimeTrade said.


Survey: Retailers falling short on in-store service

Chain Store Age

There is a growing disconnect between shoppers’ growing in-store service expectations and retailers’ current service offerings and focus for the coming year. That’s according to new research from TimeTrade, a provider of online appointment scheduling. The report surveyed more than 5,000 consumers about shopping habits and perceptions and 100 senior retail executives about their plans with customer experience. Results showed that while the majority of consumers still favor in-store shopping, service expectations are quickly rising, TimeTrade said.


The Joy of Shopping: How Physical Storefronts Are Surviving in a Digital Age

Business.com

The digital age is upon us, and it seems to keep getting bigger and more dominant over physical interactions. We spend as much time on social media as we do talking to people face-to-face (if not more). With mobile traffic reaching record figures, it’s no surprise that many storefront owners are starting to worry about their long-term longevity.


Think Tank: Introducing ‘Web-lash,’ Retail’s Next Revolution

Women's Wear Daily

Today’s world is more connected than ever and no industry has felt the implications of this more than the retail sector. Retailers face the challenge of delivering a consistent high-level shopping experience across a range of channels, including online, mobile, social and in-store. E-commerce gets a lot of attention, but the reality is that online sales still account for a small fraction of total U.S. sales.


10 Things You Might See from Your Bank in 2016

Deposit Accounts

It’s that time of year when experts pull out the crystal ball and start talking about "what they see". Banking pros are no exception. When it comes to 2016, they expect plenty; change is on the horizon. Here’s a look at some of them.


Top 5 Retail Trends of 2015

Business2Community

2015 has seen retailers, both small and big, trying to innovate and differentiate in their efforts to grow in today’s highly competitive market. The way a consumer shops today is largely influenced by the emergence and growth of digital and mobile technologies; retailers have had to tune their strategies in line with the new technological trends in order to engage and win the customer at the start of their shopping journeys.


Consumers Can Research a Company and Schedule Appointments Faster and Easier

CustomerThink

Often times, as a customer, you want to know a little bit more about what a company offers and when you find that information you want to be able to act on it. With the partnership between Verint and TimeTrade, customers will have more seamless omni-channel experiences for consumers.


Better Handling of Cash Delivers Improved Customer Experience

RIS News

Consumers have more options than ever when it comes to spending their dollars. Competing on price alone is no longer enough, as grocers must determine how to create an enhanced and positive in-store experience that keeps customers happy – and keeps them coming back. Recent research indicates that 60 percent of retailers admit that their stores are lacking in a personalized customer experience, and 75 percent of retailers realize they lose customers due to wait-related issues.¹ Grocery stores are no exception to this trend.


Credit Unions Must Personalize the Member Experience

Credit Union Times

In today's digital society, consumers are used to service anytime, anywhere. As a result, the personal experience between consumers and their financial institutions has dwindled, and credit unions are realizing they must provide a superior experience to their members and revitalize their personal relationships in order to survive.


3 Keys to More Leads and Sales Via Email Marketing Automation

Huffington Post Blog

We're all getting more email than we'd like, and many view their inbox as a "bore and chore." A recent study shows that, by 2018, emails will increase each day from an average of 121 per person to 140 or more. But despite the onslaught of emails in our inbox, email marketing isn't going away and remains one of the most powerful sales channels to grow any business -- we just need to improve how we do it.


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