BOSTON, MA — January 14, 2014 — (BUSINESS WIRE) — Needham Bank, the evolution of community banking, has reinforced its commitment to community and customer convenience by rolling out TimeTrade’s Responsive Customer Engagement platform — the latest in banking technology — to offer customers a whole new level of service.
Needham Bank customers now have single-click access to personalized appointments with product and service experts, right from the bank’s website. By clicking the ‘Schedule a Call’ button on any product page, customers can choose a specific time, branch, and representative to get the answers and help they need, faster and easier than ever before.
“We’ve spent more than 100 years building an organization dedicated to serving our customers, and the community,” said Eric Morse, Needham Bank’s First Vice President of Marketing and Retail Sales. “We’re very excited to be giving our customers access to the same innovative technology used by some of the “big banks” – but at a much more personal level at their local community bank.”
Since opening its doors, Needham Bank – which serves Needham, Dedham, Medfield, Westwood, Wellesley, Dover and Sherborn, has recognized local banking as an integral part of long-term community growth. It’s committed to understanding and meeting customer needs – which include more personalized customer experiences, cutting edge banking technology, and faster customer service.
“We look for every opportunity to make banking as convenient as possible for our customers,” said Morse. “This is a service we’re certain our customers will value.”
About Needham Bank
Needham Bank, headquartered at 1063 Great Plain Ave. in Needham, MA, is the quintessential community bank, serving Boston and its neighboring communities continuously since 1892. Needham Bank represents the evolution of community banking™, bringing the latest financial products and technologies for our customers, while maintaining an unwavering commitment to the communities served. For more information please visit NeedhamBank.com or call 1-781-444-2100. Needham Bank is a member of FDIC and SIF.
The world’s most well-respected brands in retail, banking, and industries worldwide use TimeTrade to deliver on their brand promise of truly personalized customer experience. TimeTrade’s Responsive Customer Engagement Platform allows consumers to connect with a brand, anywhere, anytime – and then gives companies deeper insight than ever before about what consumers want next. The result: higher sales and lifetime, repeat customers.
TimeTrade integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate bottom-line business results and drive inbound sales, while enhancing customer experience and loyalty.
More than 100 million connections have been made between consumers and businesses using TimeTrade’s scalable Responsive Engagement Platform, directly translating into more than $2 billion in commerce every year.