BOSTON, MA — April 10, 2015 — TimeTrade, the leading online appointment scheduling platform for the world’s largest brands, has reached a milestone by enabling 300 million consumer-to-business connections. This achievement equates to over $3 Billion in annual commerce.
“The need for improving in-store and in-brand customer experience has become a critical priority for retailers,” explains CEO Gary Ambrosino. “Hundreds of banks and retailers selected TimeTrade in 2014 to drive that objective and we have seen the growth in deployment usage grow quite rapidly. In fact, in the time it takes to read this, another 100 appointments are being scheduled using TimeTrade.”
Ambrosino adds, “We recently conducted a survey of over 1,200 consumers regarding their perceptions and habits around retail shopping. Nearly 90% of respondents revealed they are more likely to buy when helped by a knowledgeable associate. Companies are realizing that prompt customer service with an employee with the right knowledge is key to providing a highly-personalized customer experience.”
TimeTrade provides its online appointment scheduling solution to enterprises in consumer retail, retail banking, health and wellness and higher education customers. Customers include leading fashion retailers and department stores, as well as big-box retailers and some of the world’s top financial institutions.
TimeTrade provides an appointment scheduling SaaS solution to consumer retail, retail banking, health and wellness and higher education customers. The company’s flagship appointment scheduling solution, PurchasePath,™ enables its customers to convert digital first touch interactions into a high-value, in-person meeting. TimeTrade is the driver behind more than 300 million connections made between consumers and businesses directly translating into more than $3 billion in commerce every year.