Membership reflects TimeTrade’s commitment to help companies deliver excellent customer experiences
BOSTON – October 13, 2011 – TimeTrade® today announced it has become a Corporate Member of the Customer Experience Professionals Association (CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.
“The establishment of the Customer Experience Professionals Association reflects the growing importance for companies to deliver on their promise of providing a superb customer experience,” said Gary Ambrosino, president of TimeTrade. “Joining with other members, including representatives of Charles Schwab, Fidelity Investments, Forrester Research, Intuit, and Sprint, we are eager to work with the CXPA and its growing membership to advance our shared mission to improve customer experiences at every touch point.”
“As a Corporate Member of the Customer Experience Professionals Association, TimeTrade is making a strong statement regarding the importance it places on customer experience management,” said Bruce Temkin, co-founder and chair of the CXPA.
Governed by a board of directors to be drawn from its membership, CXPA is led by Temkin and Jeanne Bliss, co-founder and vice chair – pioneers in the customer experience field who have a deep understanding of the roots of this burgeoning industry and a keen shared vision of its future.
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. The CXPA has more than 60 Corporate Members and more than 800 customer experience professionals in its community. CXPA Gold Sponsors include Adobe, Confirmit, Medallia, RightNow Technologies, SapientNitro, Tealeaf Technology, Vivisimo, and Vovici. Clarabridge, Inc., Corsential, Mattersight Corporation, and ResponseTek are CXPA Silver Sponsors. For more information or to join CXPA, visit cxpa.org.
As the world leader in customer self-service scheduling for business, TimeTrade increases sales and customer satisfaction by making it easy for customers and prospects to connect and converse with the right people inside a company. Its solutions power real-time, rules-based appointment scheduling across team members, locations, and personal calendars to set the meetings that drive business.
For more than a decade, Fortune 500 companies have deployed TimeTrade Appointment CRM solutions to help them better engage, interact with, and satisfy their customers. The award-winning TimeTrade Customer Experience Cloud (SaaS) platform integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate customer capture and grow sales, while enhancing customer experience and loyalty. TimeTrade’s proven solutions help brand-name retailers and other customer-focused organizations organize, automate and synchronize meeting schedules and appointment setting across the entire customer lifecycle.
Appointment Router, Customer Experience Cloud, Inbound Sales, One-Step Appointment Scheduling, TimeTrade Mobile, and TimeTrade Retail are trademarks of TimeTrade Systems, Inc. All other third-party product names and references contained herein are service marks, trademarks, registered services mark or registered trademarks of their respective owners.