BOSTON, MA — November 29, 2012 — TimeTrade®, the world leader in online appointment scheduling for business, today announced TimeTrade 6 – the next generation of its Scheduling Cloud™ Platform. Major new capabilities include TimeTrade OneMobile™, the industry’s first mobile scheduling technology and a completely new “Click-to-Schedule” interface that empowers organizations to create unique and exceptional customer experiences across their multi-channel delivery environments.
Businesses are faced with the challenge to provide a personal experience across multiple channels with an increasingly mobile and diverse customer base. In fact, according to Gartner’s “Top 10 Strategic Technology Trends for 2013” report, in 2013 mobile devices will overtake the PC as the most common Web access device worldwide. To help businesses excel in this rapidly changing environment, TimeTrade has built a crisp, clean, new Click-to-Schedule interface into TimeTrade 6 to enable these innovative features:
TimeTrade OneMobile – The industry’s first mobile scheduling interface that provides the full experience of the Web on mobile devices – without an App. TimeTrade OneMobile instantly recognizes the type of device a customer is using and renders a modern “touch” interface for self-service appointment scheduling across all existing and future phone and tablet mobile devices.
Location Aware Appointments – TimeTrade 6 includes geolocation functionality using the latest mapping data, which is increasingly critical to the Retail and Banking industries. TimeTrade automatically detects the user’s location, whether they are mobile or from a fixed/wired site, and displays appointments at stores or branches closest to them through a familiar web-based map interface.
One-Click Appointment Manager – Invitees now have greater control over their appointments to cancel, reschedule and add to their personal calendars which greatly reduces “no-shows” and provides a better experience.
Multi-Channel Delivery – TimeTrade 6 unifies service delivery across mobile, Web, social, call center and print (via QR Codes) retail channels which enables businesses to build stronger customer relationships while optimizing call center and in-store/branch operations.
Small Screens Bring Big Results:
TimeTrade OneMobile Scheduling Yields Happier Customers & More Sales
Consider these statistics showing mobile is changing how consumers and professionals find information, communicate, shop, and purchase goods:
- More than 1-in-4 U.S. homes have only a wireless phone (1)
- 46% of all U.S. adults own a smartphone; 90% of smartphone users use their phone to go online (2)
- By 2014, mobile traffic to websites will exceed desktop traffic.(3)
- 9 out of 10 mobile users utilized mobile Internet while in a store or mall. (4)
“From email marketing to QR-codes, and from product reviews and price comparisons, store location and check-ins, mobile has become an essential enabler of the multi-channel experience,” said Mike Puglia, VP of Marketing for TimeTrade. “With almost 7-in-10 mobile phone users saying their device is woven into the fabric of daily life, TimeTrade OneMobile helps businesses leverage mobile as an ideal tool their customers can use to research products and services, schedule a time to talk, and conduct that sales or service call-– all on the same device.”
“Giving customers choices of where and when they schedule for demos, training, or appointments is better for everyone,” says internationally respected customer experience designer and business strategist Mike Wittenstein. “Companies that offer scheduling to their customers get advance notice of how many people to expect at each location so they can staff more efficiently. They also earn word-of-mouth referrals (free advertising) and build sales. TimeTrade 6 is unique in that one solution can work in so many situations. Now customers can use practically any device to make or change their appointments with an easy and intuitive interface that automatically adapts to their particular device letting companies serve their clients beyond the boundaries of their offices and stores.”
TimeTrade is the world’s leading online appointment scheduling solution for business. World-class companies who’ve deployed TimeTrade’s online self-service appointment scheduling also see significant improvements in customer satisfaction and loyalty. The TimeTrade offers a line of proven online appointment scheduling solutions tailored for the varying needs of individuals, professionals, small businesses, workgroups, retailers, and large enterprises. For more information please visit www.timetrade.com.
All product names and references contained herein remain the service marks, trademarks, or registered trademarks of their respective owners.
(1) Centers for Disease Control and Prevention, “Wireless Substitution” (4/20/11): http://www.cdc.gov/nchs/data/nhsr/nhsr039.pdf
(2) Pew Internet Research “Cell Phone Internet Access, (6/12): http://www.pewinternet.org/files/old-media//Files/Reports/2012/PIP_Cell_Phone_Internet_Access.pdf
(3) Giovanni Calabro/CMSWire 5/11/12 webinar (5/11/12): http://www.cmswire.com/cms/customer-experience/webinar-redux-optimizing-mobile-customer-experience-with responsive-design-016513.php
(4) Nielsen/Yahoo! “Mobile Shopping Framework (1/11): http://advertising.yahoo.com/article/the-role-of-mobile-devices-in-shopping-process.html