TimeTrade Offers Voice Response Integration to Enable Self-Service Scheduling Via Telephone
TimeTrade Systems, Inc. announced today support for customer self-service scheduling via telephone, employing integrated voice response (IVR) technology. In order to showcase its IVR capabilities, TimeTrade unveiled a live voice response demo. The demo lets users dial in and make appointments with a fictional service provider.
Many organizations have deployed TimeTrade technology in their call centers in order to let phone agents check availability and take appointments from customers in real time. Now, TimeTrade’s ability to integrate with popular IVR platforms makes it possible to support self-service scheduling via telephone, without agent intervention. This is a big step forward in helping organization achieve a low cost per transaction with TimeTrade’s Web-based scheduling solution.
For enterprise customers, TimeTrade employs Web Services to support integration with popular IVR vendors. TimeTrade also plans to offer a low cost IVR solution for workgroups and small businesses in cooperation with its partner Angel.com, a leader in hosted speech-enabled telephony applications.
Based in McLean, VA, Angel.com leverages the web to allow corporations to quickly and cost-efficiently develop and launch high quality speech-enabled telephony applications. Sophisticated and customizable, Angel.com’s patented Voice Sites connect businesses with customers in an intuitive and natural manner. Sold directly online at www.angel.com and through a qualified network of telecommunications carriers and Internet service providers, Angel.com’s hosted service enables companies to implement business-grade communications solutions for a fraction of the cost of unwieldy, proprietary interactive voice response systems. Angel.com gives companies the ability to build a virtually limitless number of speech-enabled applications, bounded only by human creativity. For more information about Angel.com, please visit www.angel.com.
About TimeTrade Systems, Inc.
Based in Burlington, MA, TimeTrade Systems, Inc. provides appointment scheduling software and hosted (“on-demand”) solutions to some of the world’s best known organizations. TimeTrade offers highly-configurable turnkey solutions that are quick to implement right off the shelf, as well as platform technology for organizations who want to integrate appointment scheduling capabilities into other computerized systems using a services-oriented approach.
TimeTrade is a service mark and TimeCommerce and TESA are trademarks of TimeTrade Systems, Inc.
Press Contact: Patrick Rafter, firstname.lastname@example.org, 617-901-2697.