TimeTrade Retail Lets Retailers Offer Integrated Online and Walk-in Appointments, Eliminates In-Store Waits

BOSTON, MA — October 18, 2011 — Today at the inaugural members meeting of the Customer Experience Professionals Association (www.cxpa.org), TimeTrade®, the world leader in customer self-service scheduling for business, announced Version 2.0 of TimeTrade Retail— a widely-used online customer experience management software solution that makes it simple for customers to schedule how, when and where to meet with retail sales and service representatives.

Unveiled and demonstrated on the first day of the CXPA Members Insight Exchange held here, TimeTrade Retail 2.0 gives retailers a significant operational and bottom-line boost through increased satisfaction, loyalty, and revenues.

“Apple’s Genius Bar set the standard for online pre-scheduling of in-store sales and support appointments,” said Bruce Temkin, Managing Partner of Temkin Group. “Now that consumer expectations have been raised, other retailers need to develop multichannel capabilities and offer this type of online scheduling.”

“Multichannel crossover is essential to building customer loyalty and growing retail revenues,” said Gary Ambrosino, President of TimeTrade. “TimeTrade for Retail 2.0 increases store traffic when customers pre-schedule in-store appointments offered through the Internet, social media, and catalog channels. TimeTrade makes it possible for even small and medium-sized retailers to offer this kind of capability”

TimeTrade for Retail

With more than a decade of solutions deployments, TimeTrade already provides online self-service appointment scheduling for more than 10,000 retail locations worldwide, booking over two million appointments per month. TimeTrade’s roster of retail customers includes such respected brands as Guitar Center, J.Crew, PETCO, Smith + Noble, Sony, and Sprint, all of whom use the software to increase store foot traffic and manage peak demand periods associated with new product introductions.

Improving business process efficiencies, TimeTrade Retail 2.0 gives retailers a system that integrates in-store customer queue management with online appointment scheduling for a managed, streamlined, and enhanced customer experience.  The updated product adds iPad, Android, and iPhone mobile access to provide sales associates complete control over the in-store customer flow queue. Leveraging the award-winning TimeTrade Customer Experience Cloud (SaaS) platform, TimeTrade for Retail 2.0 can be rapidly deployed and easily integrated with in-store Point of Sale, customer record, customer service, and CRM systems.

TimeTrade Retail 2.0 creates a true integrated store environment that manages customer appointment demand as well as real-time scheduling of in-store service and support resources.  Resources that can be assigned to customers’ requests include auto-scheduling of sales associates, sales team pools, and other assets including meeting rooms, demo equipment and service bays. The rule-based scheduling system supports customizable workforce and resource assignments based on specific criteria like product, location, expertise, and specific customer requests; and TimeTrade’s extended cloud API allows retailers to build custom or proprietary scheduling applications.

About TimeTrade
As the world leader in customer self-service scheduling for business, TimeTrade increases sales and customer satisfaction by making it easy for customers and prospects to connect and converse with the right people inside a company. Its solutions power real-time, rules-based appointment scheduling across team members, locations, and personal calendars to set the meetings that drive business.

For more than a decade, Fortune 500 companies have deployed TimeTrade Appointment CRM solutions to help them better engage, interact with, and satisfy their customers. The award-winning TimeTrade Customer Experience Cloud SaaS platform integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate customer capture and grow sales, while enhancing customer experience and loyalty. TimeTrade’s proven scheduling solutions help brand-name retailers and other customer-focused organizations organize, automate and synchronize meeting schedules and appointment setting across the entire customer lifecycle.

Press Contact: Patrick Rafter, prafter@timetrade.com, 617-901-2697


Appointment Router, Customer Experience Cloud, Inbound Sales, One-Step Appointment Scheduling, TimeTrade Mobile, and TimeTrade Retail are trademarks of TimeTrade Systems, Inc. All other third party product names and references contained herein are service marks, trademarks, registered services mark or registered trademarks of their respective owners.