New York and Boston — January 16, 2012 — This week at Retail’s Big Show (NRF Expo 2012), TimeTrade®, the world leader in customer self-service scheduling for business, showcased TimeTrade Retail— its widely-used, award-winning, online customer experience management software solution that simplifies the process of how, when and where customers meet with retail sales and service representatives.
Demonstrated at Booth #3318 at NRF Expo 2012, TimeTrade Retail 2.0 gives retailers a significant operational and bottom-line boost through increased satisfaction, loyalty, and revenues.
TimeTrade for Retail
With more than a decade of solutions deployments, TimeTrade provides online self-service appointment scheduling for more than 10,000 retail locations worldwide, booking over two million appointments per month. TimeTrade’s roster of retail customers include such respected brands as Guitar Center, J.Crew, PETCO, Smith + Noble, Sony, and Sprint, all of whom use the software to increase store foot traffic and manage peak demand periods associated with new product introductions.
Improving business process efficiencies, TimeTrade Retail integrates in-store customer queue management with online appointment scheduling for a managed, streamlined, and enhanced customer experience. The product adds iPad, Android, and iPhone mobile access to provide sales associates complete control over the in-store customer flow queue. Leveraging the award-winning TimeTrade Customer Experience Cloud (SaaS) platform, TimeTrade for Retail can be rapidly deployed and easily integrated with in-store Point of Sale, customer record, customer service, CRM, and marketing automation systems.
“TimeTrade Retail creates a fully integrated store environment that manages customer appointment demand as well as real-time scheduling of in-store service and support resources, said Gary Ambrosino, President of TimeTrade. Resources that can be assigned to customers’ inbound requests include auto-scheduling of sales associates, sales team pools, and other assets including meeting rooms, demo equipment and service bays. The rule-based scheduling system of TimeTrade Retail supports customizable workforce and resource assignments based on specific criteria like product, location, expertise, and specific customer requests; and TimeTrade’s extended cloud API allows retailers to build custom or proprietary scheduling applications.
Beyond its widespread deployment by customer centric retailers, TimeTrade for Retail has garnered the attention and respect of retail thought leaders. Citing its ‘Genius Bar’-like scheduling capabilities that “enhance the customer experience.” NRF STORES Magazine featured TimeTrade in an article in its latest issue titled “The Apple-ization of Retail.”
“Providing a simple and consistent customer experience is crucial for enhancing retail sales and customer service. Through their example of helping blue chip retailers to fully empower their customers, TimeTrade delivers on the promise of quality customer engagement across all channels—from web to mobile to brick & mortar store visits,” said Ed Cleary, Associate Publisher, Retail TouchPoints, a leading online source on best practices in customer-centric strategies for retail.
As the world leader in customer self-service scheduling for business, TimeTrade increases sales and customer satisfaction by making it easy for customers and prospects to connect and converse with the right people inside a company. Its solutions power real-time, rules-based appointment scheduling across team members, locations, and personal calendars to set the meetings that drive business.
For more than a decade, Fortune 500 companies have deployed TimeTrade Appointment CRM solutions to help them better engage, interact with, and satisfy their customers. The award-winning TimeTrade Customer Experience Cloud SaaS platform integrates easily with enterprise sales, marketing, service, CRM, and business process management systems to accelerate customer capture and grow sales, while enhancing customer experience and loyalty. TimeTrade’s proven scheduling solutions help brand-name retailers and other customer-focused organizations organize, automate and synchronize meeting schedules and appointment setting across the entire customer lifecycle.
Appointment Router, Customer Experience Cloud, Inbound Sales, One-Step Appointment Scheduling, TimeTrade Mobile, and TimeTrade Retail are trademarks of TimeTrade Systems, Inc. All other third party product names and references contained herein are service marks, trademarks, registered services mark or registered trademarks of their respective owners.