News Release

TimeTrade Unveils Mobile Customer Scheduling for Omni-Channel Engagement to Retailers at NRF 2013

New York & Boston –This week at Retail’s Big Show (NRF Expo 2013), TimeTrade®, the world leader in online appointment scheduling for retailers and other businesses is showcasing TimeTrade Retail Edition – its award-winning cloud-based service that empowers retailers to close the loop on omni-channel retailing and create an exceptional customer experience by using self-service online appointment scheduling with in-store customer flow management.

Demonstrated at Booth 432 at #NRF13, TimeTrade will be showing TimeTrade 6 – the next generation of its Scheduling Cloud™ Platform which powers TimeTrade OneMobile™, the industry’s first mobile scheduling technology and a unique “Click-to-Schedule” interface that lets retailers deliver location-aware unique and exceptional customer experiences (CX) across their omni-channel delivery environments.

TimeTrade for Retail
With more than a decade of deployments, TimeTrade provides online self-service appointment scheduling for over 20,000 retail locations worldwide, including blue-chip retailers Sprint, Guitar Center, J.Crew, PETCO, Sears, and Sprint.

“Some of the nations largest retailers and banks have joined our client roster within the past year. Their goal is to convert website visitors into increased in-store traffic and also manage scheduled and walk-in customer flow in their retail locations,” said Gary Ambrosino, President of TimeTrade. “In 2012 alone, prospects and customers used TimeTrade to book millions of appointments to come into stores. These visits have generated over $1 billion of retail purchase transactions as a result”.

Through its convergence of digital, mobile and in-store commerce; and the speed and convenience it gives customers to schedule one-on-one meetings with retailers, TimeTrade helps give shoppers the kind of “engaging and relevant experience,” that the NRF’s STORES Magazine Executive Editor Susan Reda described in her December 2012 cover story  “Tying it all together.”

Because their customers never have to wait for great service, TimeTrade gives retailers more time to sell and support clients, building loyalty and revenues at the same time. Through that, TimeTrade supports Reda’s prediction for the future of retail in 2013:

“Retailers will invest more in store associates, not less, in the coming year. The need to have subject matter experts — rather than mere order-takers — is critical if retailers are to hold fast to the promise of a better shopping experience.”2

TimeTrade drives omnichannel crossover via online scheduling from retailers’ websites, email campaigns and social media sites while sales associates use it to track customer check-ins and walk-in appointments through an easy-to-use tablet application for in-store customer queue management. With December 2012 research showing that 72 percent of shopping-related walkouts resulted in lost sales, it’s clear that improving how retailers attract shoppers and keep them happy during store visits is crucial to retail success.

About TimeTrade
TimeTrade is the world’s leading online appointment scheduling solution for business. World-class companies who’ve deployed TimeTrade’s online self-service appointment scheduling also see significant improvements in customer satisfaction and loyalty in addition to increased sales. TimeTrade’s online appointment scheduling solution can be tailored or customized for the varying needs of retailers, large enterprises, large and small teams, and individuals. For more information visit www.timetrade.com.

Press Contact: Patrick Rafter, prafter@timetrade.com, 617-901-2697

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