Despite the traditional concerns of service quality and billing issues, consumers cite waiting in line at the store as the number one customer experience complaint with their wireless carrier, reports TimeTrade, the leading provider of online appointment scheduling.
TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service
TimeTrade announced a partnership with Verint® Systems Inc. (NASDAQ: VRNT). Through the organizations’ new combined offering, banks will have a powerful solution to help convert first-touch interactions into high-value, long-lasting relationships throughout the customer journey.
TimeTrade Survey: Consumers’ Top Wireless Complaint Is Waiting At The Store
TimeTrade Survey Reveals Disconnect Between Banking Experience and Consumer Needs
Despite the rise in online banking, consumers – particularly millennials – still require knowledgeable, personalized assistance when making banking decisions, according to new data from TimeTrade, the leading provider of online appointment scheduling. To achieve a better understanding of the behavior of banking customers, the company surveyed more than 1,000 U.S. consumers about their banking habits and perceptions.
Study: 85% of Consumers Prefer to Shop at Physical Stores vs. Online
Despite the hype around e-commerce and online shopping, consumers still look to shop in the physical store. To help retailers better understand customer preferences, TimeTrade, the leading provider of online appointment scheduling, surveyed more than 1,000 consumers about their perceptions and habits around retail shopping.
Shopping Just Got Better for 300 Million Americans
TimeTrade, the leading online appointment scheduling platform for the world’s largest brands, has reached a milestone by enabling 300 million consumer-to-business connections. This achievement equates to over $3 Billion in annual commerce.