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News Releases – 2016

Survey Says: Personalized Service is Key to Credit Union Growth and Success

TimeTrade study identifies credit unions’ edge over banks when it comes to meeting consumer needs.

TimeTrade Launches Customer Engagement Cloud

The SaaS-based Customer Engagement Cloud is the world’s most advanced customer appointment scheduling and queue management platform. Instantly deployable, it meets the diverse customer engagement needs of the world’s largest, most successful enterprises, as well as midsize and small businesses.

Survey Says: Bank Executives and Consumers Disagree on How Well Banks Deliver Personalized Customer Service

A new TimeTrade study—The State of Retail Banking 2016: A Survey of C-level Banking Executives—shows that while bank executives are focused on providing personalized customer experience, consumers feel there is more work to be done.

Peoples Bank Personalizes Consumer Banking with TimeTrade’s Omnichannel Appointment Scheduling

Peoples Bank of Washington will use the TimeTrade appointment scheduling and mobile banking platform to enhance the in-person banking experience across its branches. The bank will leverage TimeTrade’s omnichannel Banking by Appointment platform and other customer engagement capabilities to bolster account and loan activity through improved in-branch services.

Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade

Arizona Federal Credit Union has selected TimeTrade for its appointment scheduling and mobile banking platform. Arizona Federal will leverage TimeTrade’s omnichannel Banking by Appointment and other customer engagement capabilities to optimize in-branch efficiency and deliver personalized member services.

Study: Retailers Still Falling Short of Customer Expectations
When it Comes to Providing a Personalized Customer Experience

Despite retailers’ increased emphasis on delivering a personalized customer experience across channels, most consumers still see their shopping journeys as marred by inconsistency and impersonal service offerings, according to new findings from TimeTrade.

TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience

TimeTrade has partnered with FIS, a global leader in financial services technology, to include Banking by Appointment capabilities within the FIS Mobile Banking application. Together the companies will provide improved customer service and in-branch efficiency for today's financial institutions.

Study: Personalized Attention a Top Priority for Banking Customers

Today's "on-demand" consumers want personalized attention from their banks and strongly prefer in-person assistance when making major purchasing decisions, such as first-home mortgages, according to TimeTrade's State of Retail Banking 2016: Consumer Survey.

Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations

In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, the leading provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a “concierge” experience.


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