News Releases – 2021

TimeTrade SilverCloud Is Now Engageware
Following TimeTrade Systems’ acquisition of SilverCloud LLC in January 2021, the customer engagement solution provider is now rebranded as Engageware. The new name exemplifies the company’s mission to provide complete customer engagement solutions that enable organizations to more effectively and efficiently engage customers, regardless of the channel. With decades of industry experience, Engageware’s proven solutions make it easy for organizations to deliver a seamless customer experience with purpose-built, out-of-the-box functionality.

TimeTrade SilverCloud, Kasisto Partner to Provide Industry-Leading Digital Assistant for Financial Institutions
TimeTrade SilverCloud and Kasito have partnered to deliver a content-enabled digital assistant that navigates the intricacies of natural language and responds with applicable, current information, providing a more engaging, self-service experience for financial institutions. The combined solution enables financial institutions to offer and ensure that the most accurate content is presented to end users for all queries, which can deepen customer engagement, and significantly reduce cost to serve.

TimeTrade SilverCloud Announces Self-Service Assistance Package
The TimeTrade SilverCloud Self-Service Assistance Package enables banks and credit unions to quickly increase digital adoption and improve the online experience for their customers. The package provides extensive and easily accessible self-service assistance that works within a financial institution’s existing channels, allowing banks and credit unions to deliver fast, consistent and actionable answers to customers’ support, product and technology questions without staff assistance.

TimeTrade SilverCloud Releases “Digital-First Banking Trends Report”
TimeTrade SilverCloud released its “Digital-First Banking Trends Report,” examining customer engagement trends with banks and credit unions over the span of the first year of the pandemic from March 2020 through March 2021. The report is based on usage data of 400+ financial institutions utilizing the customer self-service and appointment scheduling solutions supported by TimeTrade SilverCloud.

TimeTrade SilverCloud, POPi/o Partner to Enable Financial Institutions to Deliver Exceptional Customer Experiences
TimeTrade SilverCloud, an industry-leading provider of customer engagement solutions, and POPi/o Mobile Video Cloud, a provider of video banking and collaborative technology, today announced a partnership to enhance financial institutions’ capability to conduct virtual meetings between knowledgeable banking staff and account holders or prospects. This partnership will allow consumers to conveniently schedule appointments with the right resources at a bank or credit union through virtual, face-to-face discussions, providing a more engaging, personalized experience.

TimeTrade And SilverCloud Unite To Transform Customer Experience
TimeTrade® And SilverCloud Unite To Transform Customer Experience. Combined company delivers most effective and efficient methods for customer interaction.

TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform
TimeTrade Acquires SilverCloud and Expands Customer Experience Software Platform. Leading software provider for enterprise appointment scheduling combines with customer and employee knowledge management SaaS provider to elevate customer experience.

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