News Releases

TimeTrade Survey: Retailers Missed Out on $150 Billion in 2016
Revenue by Failing to Provide Shoppers with Personalized Service
Disappointing shopping experiences are costing brick-and-mortar retailers serious money, according to the latest TimeTrade State of Retail 2017 survey of U.S. consumers. In fact, survey results suggest that U.S. retail stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers the personalized shopping experiences they want.

TimeTrade Introduces TimeTrade Scheduler on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
TimeTrade has launched TimeTrade Scheduler on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. TimeTrade customers can now book and receive meetings from within Salesforce to generate more qualified leads, hold more conversations and close deals faster.

Top Retailers Use TimeTrade to Schedule 50M Customer Appointments in 2016
In 2016, TimeTrade continued to dominate the market for retail appointment-based customer engagement. Last year, TimeTrade retail customers used the company’s Customer Engagement Cloud to schedule 50 million appointments with prospects and customers.

Survey Says: Personalized Service is Key to Credit Union Growth and Success
TimeTrade study identifies credit unions’ edge over banks when it comes to meeting consumer needs.

TimeTrade Launches Customer Engagement Cloud
The SaaS-based Customer Engagement Cloud is the world’s most advanced customer appointment scheduling and queue management platform. Instantly deployable, it meets the diverse customer engagement needs of the world’s largest, most successful enterprises, as well as midsize and small businesses.

Survey Says: Bank Executives and Consumers Disagree on How Well Banks Deliver Personalized Customer Service
A new TimeTrade study—The State of Retail Banking 2016: A Survey of C-level Banking Executives—shows that while bank executives are focused on providing personalized customer experience, consumers feel there is more work to be done.

Peoples Bank Personalizes Consumer Banking with TimeTrade’s Omnichannel Appointment Scheduling
Peoples Bank of Washington will use the TimeTrade appointment scheduling and mobile banking platform to enhance the in-person banking experience across its branches. The bank will leverage TimeTrade’s omnichannel Banking by Appointment platform and other customer engagement capabilities to bolster account and loan activity through improved in-branch services.

Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade
Arizona Federal Credit Union has selected TimeTrade for its appointment scheduling and mobile banking platform. Arizona Federal will leverage TimeTrade’s omnichannel Banking by Appointment and other customer engagement capabilities to optimize in-branch efficiency and deliver personalized member services.

Study: Retailers Still Falling Short of Customer Expectations
When it Comes to Providing a Personalized Customer Experience
Despite retailers’ increased emphasis on delivering a personalized customer experience across channels, most consumers still see their shopping journeys as marred by inconsistency and impersonal service offerings, according to new findings from TimeTrade.

TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience
TimeTrade has partnered with FIS, a global leader in financial services technology, to include Banking by Appointment capabilities within the FIS Mobile Banking application. Together the companies will provide improved customer service and in-branch efficiency for today's financial institutions.

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