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News Releases

Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations

In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, the leading provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a “concierge” experience.

TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service

“We believe the responsibility is on the associates and bank managers to re-build these relationships. Our goal in bringing a TimeTrade and Verint solution together is to provide the tools banks need to make this vision a reality, so they no longer risk losing out to the competition.”

TimeTrade Survey: Consumers’ Top Wireless Complaint Is Waiting At The Store

Despite the traditional concerns of service quality and billing issues, consumers cite waiting in line at the store as the number one customer experience complaint with their wireless carrier, reports TimeTrade, the leading provider of online appointment scheduling.

TimeTrade Survey Reveals Disconnect Between Banking Experience and Consumer Needs

Despite the rise in online banking, consumers – particularly millennials – still require knowledgeable, personalized assistance when making banking decisions, according to new data from TimeTrade, the leading provider of online appointment scheduling. To achieve a better understanding of the behavior of banking customers, the company surveyed more than 1,000 U.S. consumers about their banking habits and perceptions.

Study: 85% of Consumers Prefer to Shop at Physical Stores vs. Online

Despite the hype around e-commerce and online shopping, consumers still look to shop in the physical store. To help retailers better understand customer preferences, TimeTrade, the leading provider of online appointment scheduling, surveyed more than 1,000 consumers about their perceptions and habits around retail shopping.

Shopping Just Got Better for 300 Million Americans

TimeTrade, the leading online appointment scheduling platform for the world’s largest brands, has reached a milestone by enabling 300 million consumer-to-business connections. This achievement equates to over $3 Billion in annual commerce.

TimeTrade Delivers Retail Business Analytics that Finally Cracks the Code for Creating Successful Customer Experience

TimeTrade, the company that has powered more than 250 million scheduled customer visits, is expanding its platform with the launch of TimeTrade Insight™. It is the only solution that manages the retail path-to-purchase and creates direct attribution of purchase to a web ad, online promotion or click-to-schedule button on a website.

More Than 250 Million Customer Connections Made Possible by TimeTrade


Business Wire. As consumers clamor for personal attention, TimeTrade Systems, the world’s #1 scheduling platform, has hit a major milestone, with more than a quarter of a billion appointments booked—directly translating into more than $2 billion in commerce every year.

Straight Talk from Consumers: Five Things They Want from Retail Brands


Retailers are constantly looking to reinvent the buying experience and create the store of the future, so TimeTrade asked more than 1,000 consumers about their relationships with retail brands – what’s working, what’s not and most importantly, how retailers can improve.

Software and Technology Companies See 25 Percent Increase in Sales Efficiency with TimeTrade’s Demo-Scheduling Application


BOSTON – Sales representatives that give prospects what they need within five minutes, are nine times more likely to seal the deal, according to a recentstudy by TeleNet. Unfortunately, most sales teams kill thousands of would-be deals everyday by engaging in a game of cat and mouse.

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