News Releases

Survey Says: Bank Executives and Consumers Disagree on How Well Banks Deliver Personalized Customer Service

A new TimeTrade study—The State of Retail Banking 2016: A Survey of C-level Banking Executives—shows that while bank executives are focused on providing personalized customer experience, consumers feel there is more work to be done.

Peoples Bank Personalizes Consumer Banking with TimeTrade’s Omnichannel Appointment Scheduling

Peoples Bank of Washington will use the TimeTrade appointment scheduling and mobile banking platform to enhance the in-person banking experience across its branches. The bank will leverage TimeTrade’s omnichannel Banking by Appointment platform and other customer engagement capabilities to bolster account and loan activity through improved in-branch services.

Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade

Arizona Federal Credit Union has selected TimeTrade for its appointment scheduling and mobile banking platform. Arizona Federal will leverage TimeTrade’s omnichannel Banking by Appointment and other customer engagement capabilities to optimize in-branch efficiency and deliver personalized member services.

Study: Retailers Still Falling Short of Customer Expectations
When it Comes to Providing a Personalized Customer Experience

Despite retailers’ increased emphasis on delivering a personalized customer experience across channels, most consumers still see their shopping journeys as marred by inconsistency and impersonal service offerings, according to new findings from TimeTrade.

TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience

TimeTrade has partnered with FIS, a global leader in financial services technology, to include Banking by Appointment capabilities within the FIS Mobile Banking application. Together the companies will provide improved customer service and in-branch efficiency for today's financial institutions.

Study: Personalized Attention a Top Priority for Banking Customers

Today's "on-demand" consumers want personalized attention from their banks and strongly prefer in-person assistance when making major purchasing decisions, such as first-home mortgages, according to TimeTrade's State of Retail Banking 2016: Consumer Survey.

Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations

In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, the leading provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a “concierge” experience.

TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service

“We believe the responsibility is on the associates and bank managers to re-build these relationships. Our goal in bringing a TimeTrade and Verint solution together is to provide the tools banks need to make this vision a reality, so they no longer risk losing out to the competition.”

TimeTrade Survey: Consumers’ Top Wireless Complaint Is Waiting At The Store

Despite the traditional concerns of service quality and billing issues, consumers cite waiting in line at the store as the number one customer experience complaint with their wireless carrier, reports TimeTrade, the leading provider of online appointment scheduling.

TimeTrade Survey Reveals Disconnect Between Banking Experience and Consumer Needs

Despite the rise in online banking, consumers – particularly millennials – still require knowledgeable, personalized assistance when making banking decisions, according to new data from TimeTrade, the leading provider of online appointment scheduling. To achieve a better understanding of the behavior of banking customers, the company surveyed more than 1,000 U.S. consumers about their banking habits and perceptions.

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