Survey Says: Bank Executives and Consumers Disagree on How Well Banks Deliver Personalized Customer Service
Peoples Bank Personalizes Consumer Banking with TimeTrade’s Omnichannel Appointment Scheduling
Arizona Federal Credit Union to Personalize Customer Service and Improve In-Branch Efficiency with Omnichannel Appointment Scheduling from TimeTrade
Study: Retailers Still Falling Short of Customer Expectations
When it Comes to Providing a Personalized Customer Experience
TimeTrade and FIS Help Banks Build Loyalty and Boost In-Branch Experience
Study: Personalized Attention a Top Priority for Banking Customers
Study: In-Store Retail Still Dominates, But Retailers Must Evolve With Customer Expectations
In-store shopping will continue to drive revenue in 2016, but consumers will increasingly gravitate to retailers that deliver personalized service, according to new research from TimeTrade, the leading provider of online appointment scheduling. The growing disconnect between increasing customer expectations and current service offerings presents an opportunity for retailers who can tailor in-store shopping and provide a “concierge” experience.
TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service
TimeTrade Survey: Consumers’ Top Wireless Complaint Is Waiting At The Store
Despite the traditional concerns of service quality and billing issues, consumers cite waiting in line at the store as the number one customer experience complaint with their wireless carrier, reports TimeTrade, the leading provider of online appointment scheduling.
TimeTrade Survey Reveals Disconnect Between Banking Experience and Consumer Needs