New Research Exposes What Really Matters to Customers When Choosing In-Store vs. Online Shopping
2019 Future Stores research indicates brands need to better manage all aspects of customer engagement to bridge an expectations gap and deliver seamless, anytime experiences.
Tire and Auto Service Providers: Stop Spinning Your Wheels When It Comes to Service Scheduling
Tire and auto service centers can use online appointment scheduling software to grow their business and more fully utilize their technicians, service bays, equipment and parts.
Supercharging chat using Intelligent Appointment Scheduling across EVERY channel
Chatbots are fine for handling simple website conversations while your team focuses on higher-value sales activities. But let’s face it, significant business deals are rarely sealed via chat sessions. Closing a sale typically requires multiple meetings or calls for in-depth discussions.
How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement
TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.
Financial Services Focus: Growing Assets Under Management, One Client Conversation at a Time
Financial adivsors interested in growing their assets under management need to spend more quality time with, and provide more personalized advice to their clients. Research shows that top performing financial advisors spend 40% more time with their clients.
Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications
Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.
Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments
The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.