The Intelligent Appointment Scheduling Blog

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by Tom O'Brien | June 23, 2020

How to Keep Virtual Meetings Engaging

While essential businesses across the country are slowly reopening, large enterprises are encouraging employees to continue working from home. Learn how to keep these online meetings focused and productive even among virtual meeting fatigue.

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by Tom O'Brien | June 16, 2020

Retail Recovery Package Helps Brands Safely Re-open Locations with Virtual and In-Store Appointments

Retailers are beginning the reopening process, but the landscape has changed dramatically in a few months. Consumers are uncertain about how they want to interact with brands, and a patchwork of guidelines across states impacts how and when national retailers can open their doors regionally.

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by Steve Connolly | June 9, 2020

How Fifth Third is Sustaining Customers & Community During COVID and Beyond

When COVID caused widespread closures in March, Fifth Third Bank pivoted quickly. They closed branches to walk-ins, promoted drive-thru window transactions, and extended the ability to make one-on-on appointments to all customers who wanted to meet with a banker either in-person or by phone.

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by Deidre Moore | June 4, 2020

BankNewport’s Amy Riccitelli on Pandemic Banking and How Appointment Scheduling Made the Difference

Online and traditional media outlets have been well populated with stories of the ways that banks and other financial institutions have responded to the pandemic, and how, despite the disruptions to our normal way of doing business, have provided unparalleled levels of service to their customers.

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by Deidre Moore | May 27, 2020

David’s Bridal Turns to Appointment Scheduling to Engage Shoppers Virtually

Retailers across the country are actively planning how to safely reopen their doors or welcome customers as COVID social distancing orders are rolled back across the country. While experts don't know exactly how customers will feel about shopping in stores, they agree that retail will be different.

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by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

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by Frank Yacano | April 28, 2020

Turn Automated Appointment Scheduling into Productive Meetings

As more meetings go online or are held on the phone due to the current health pandemic, there’s going to be virtual meeting fatigue. Here are some tips to avoid common pitfalls and turn scheduled interactions into productive exchanges.

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