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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Devon Guanci | June 30, 2017

Clear Communication: Streamlining Customer Engagement

After reading an article on Entrepreneur.com by Mike Taylor, 4 Simple Ways to Communicate Better With Your Customer, it became increasingly evident to me that TimeTrade’s customer engagement solution delivers on the points he makes about achieving clear, effortless communication.

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by Kevin Flanagan | June 29, 2017

State of Banking 2017 [Infographic]

Take a look at the State of Banking 2017 infographic for more details about what customers like and dislike about their banking experiences.

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by Kevin Flanagan | June 26, 2017

How to Boost Sales Productivity: Tips from 30 Experts

To find out what works in the day-to-day sales climate, we asked a panel of in-the-trenches sales leaders to share their most valuable advice for sales managers.

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by Kevin Flanagan | June 23, 2017

State of Banking Consumer Survey Shows Branches Still Popular

Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.

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by Kevin Flanagan | June 8, 2017

Simplify Sales Scheduling—Right Within Salesforce

We’ve just published a new eBook, “Sales Scheduling Simplified,” that provides valuable information about how to build relationships, grow pipeline, and close more deals faster using Salesforce.

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by Kevin Flanagan | May 24, 2017

101 Sales Strategy Tips for B2B Sales Managers

Whether you’re thinking about sales development, better marketing-sales alignment, how social selling fits into B2B sales, or another pressing strategic challenge, we’ve rounded up 101 thought-provoking, informative tips from some of the best and brightest minds in sales.

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