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How a Wireless Carrier Uses TimeTrade to Serve its Customers

Appointment scheduling can benefit any retailer by making it easy for their customers to connect with them for personalized conversations. This technology not only lets retailers provide a service guarantee to customers and prospects, it also presents upselling and cross-selling opportunities.

Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.

C Spire is the largest privately held wireless communications provider in the United States. It books more than 1,000 appointments each month with customers and prospects across more than 60 retail locations in the Southeast.

With TimeTrade’s retail scheduling software, C Spire is able to provide one-on-one attention to its customers at a time and location that’s most convenient for them.

“We chose TimeTrade because the solution easily integrated into our website and with Microsoft Exchange, provided a web interface that was perfectly optimized for mobile, and was the most mature and scalable solution on the market,” said Richard Reynolds, director of retail operations for C Spire.

“Our staff can manage appointments with the easy-to-use solution and our customers have been pleased with the ease of scheduling a meeting at any of our retail stores,” he added.

C Spire’s focus on making it easy for customers to schedule meetings is certain to resonate with millennials, fast becoming the country’s most prominent consumer demographic. A TimeTrade survey of 1,064 consumers showed that 79 percent of millennials would be willing to schedule an appointment (in person, on the web or on their mobile device) to meet with a wireless associate.

And, as C Spire also provides a fiber-to-the-home (FTTH) service, online appointment scheduling will be very convenient for customers who are having the service installed. C Spire’s CTO, Stephen Bye, recently told Fierce Wireless that the company is seeing high demand for its fiber-based service.

To learn more about why C Spire chose TimeTrade for online appointment scheduling, please download our case study.

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Written by Chris Carroll

I'm the Product Marketing Manager at TimeTrade. I focus on the customer experience of the product and use our customer learnings to help update our workflows and create materials to help train our users. I also focus on our client facing marketing programs, social media initiatives, and content curation.

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