Customer Engagement

As online giants like Amazon enter new categories and seek to expand their share of e-commerce revenues, retailers have shifted strategy to boost their digital competitiveness. Given the growth of digital spending, more than 90% of purchases still happen in-store.

In today’s economy, consumers are firmly in the driver’s seat. They expect personalized service and instant gratification, and if they don’t receive it, data shows they’ll choose a competitor. That’s why savvy businesses need to embrace the “Power of Now,” engaging with customers on their timetable.

Use the connections you make with customers and prospects on the social network and turn those virtual touchpoints into personal interactions. One of the most effective ways to do that is to offer online appointments through Facebook at the very moment their interest is piqued. Here’s how.

Reserve with Google is a great way to capture interested and warm prospects from any inbound channel and book confirmed appointments right from Google. It works seamlessly through Google Search, Google Maps, and Google Assistant for scheduling appointments with retail, banks and credit unions.

Mobile engagement is now essential in the age of social media, and businesses are increasingly searching for the best appointment scheduling solution for mobile devices. Businesses need to reach users in the right place, at the right time and drive them to the best employee to suit their needs.

What is BOLIS? Buy online, learn in-store is a natural fit in today's retail evolution. Brands need more creative ways to showcase products and services, and consumers, especially Millennials and Gen Z, have shown more interest in lifelong learning that takes place outside of traditional classrooms.

It's easy to embed an appointment scheduling button on your website, marketing emails, and even social channels, connecting customers and inbound leads with the right person, available at the time the customer wants to talk to you.

Chocolate and flowers are overrated. If you’re a sales professional, the best gift you could get this Valentine’s Day is a meeting with those elusive prospects you’ve been chasing.