Customer Engagement

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by Steve Connolly | October 29, 2020

TimeTrade Retail Banking Customers Have Net Promoter Score (NPS) That’s More Than Twice Industry Average

Financial institutions with higher Net Promoter Score (NPS) often see larger growth rates. In today’s climate, banks and credit unions are focusing on ways to keep customer engagement high, while ensuring quality. Read how appointment scheduling boosts NPS.

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by Tom O'Brien | October 15, 2020

Banking-by-Appointment Drives Rapid ROI, Here’s How

The coronavirus pandemic forced banks and credit unions to pivot quickly to retool their operational strategies. Banking-by-appointment was deployed at warp speed to ensure customers had uninterrupted access to their trusted and knowledgeable experts from financial advice to account services.

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by Tom O'Brien | September 16, 2020

Improve In-Branch Experiences and Physical Safety with Queue Management Software

In-branch banking has changed as a result of social distancing and customer preferences. But keeping customers physically spaced out doesn’t need to diminish the personal touch. Read how banks and credit unions can quickly pivot and accelerate their digital strategies to enhance customer experience.

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by Steve Connolly | July 27, 2020

Optimize Staffing During the COVID Crisis

COVID-19 has changed how every organization interacts with its clientele. Tasked with everything from new cleaning and sanitizing regimens to enforcing social distancing guidelines, banking leaders struggle to balance customer or member satisfaction and safe, efficient operations.

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by Steve Connolly | June 9, 2020

How Fifth Third is Sustaining Customers & Community During COVID and Beyond

When COVID caused widespread closures in March, Fifth Third Bank pivoted quickly. They closed branches to walk-ins, promoted drive-thru window transactions, and extended the ability to make one-on-on appointments to all customers who wanted to meet with a banker either in-person or by phone.

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by Deidre Moore | June 4, 2020

BankNewport’s Amy Riccitelli on Pandemic Banking and How Appointment Scheduling Made the Difference

Online and traditional media outlets have been well populated with stories of the ways that banks and other financial institutions have responded to the pandemic, and how, despite the disruptions to our normal way of doing business, have provided unparalleled levels of service to their customers.

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by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

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by Lauren Mead | April 13, 2020

Retail Will Look Different After COVID-19, Here’s How to Plan for the Recovery

Amid the Coronavirus quarantine, consumer habits are quickly shifting, and retailers are looking at ways to connect with consumers in the short- and long-term. Here’s how to personalize online and offline interactions and form long lasting loyalty, even at a distance.

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