Customer Engagement

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by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

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by Lauren Mead | April 13, 2020

Retail Will Look Different After COVID-19, Here’s How to Plan for the Recovery

Amid the Coronavirus quarantine, consumer habits are quickly shifting, and retailers are looking at ways to connect with consumers in the short- and long-term. Here’s how to personalize online and offline interactions and form long lasting loyalty, even at a distance.

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by DJ Haskins | March 31, 2020

Why Digital Channels Are Critical for Supporting Your Banking Customers During COVID-19 and Beyond

As individuals and organizations, we’re all navigating a sea of uncertainty surrounding COVID-19. Banks and credit unions are not exempt, and are being forced to make tough decisions that balance the need to protect employees and customers, while providing much needed support and service.

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by Steve Connolly | March 16, 2020

Using Virtual Client Meetings to Your Advantage in the Age Of COVID-19

Let’s face it. Today’s headlines are a little scary. COVID-19 and the global pandemic has caused significant change across every citizens life. Give your customers a high-touch experience at a time of social distancing. TimeTrade makes it easy to connect with your customers and prospects.

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by Lauren Mead | March 5, 2020

Shopping without Boundaries: The Quest for Omnichannel Personalization

Best-in-class retailers are focusing their efforts on improving how they personalize the online and offline buying journey as one — with the goal of creating a seamless experience that is frictionless and more satisfying for customers.

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by Deidre Moore | February 11, 2020

The Shifting Battleground for Financial Services Clients & Assets

Millennials are on their way to becoming the age group with the largest investable wealth. Yet only 4% of Americans ages 18-24 and 7% of those ages 25-34 currently use a financial advisor, presenting outsized untapped opportunities for advisors able to make the right connections.

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by Steve Connolly | February 3, 2020

What’s the busy season for Credit Unions? The answer may surprise you.

TimeTrade has concluded a preliminary study of appointment data and the surprising results may help Credit Unions better prepare for the peak times their customers want to engage with them.

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by Cimarron Buser | January 20, 2020

Machines Serving People? The Personal Experience at NRF 2020

At NRF 2020, the trend continues towards automation and harnessing AI to make it easier for customers to connect with the right employees – not just a bot.

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