Customer Engagement

Read Article
Avatar for Steve Connolly
by Steve Connolly | July 27, 2020

Optimize Staffing During the COVID Crisis

COVID-19 has changed how every organization interacts with its clientele. Tasked with everything from new cleaning and sanitizing regimens to enforcing social distancing guidelines, banking leaders struggle to balance customer or member satisfaction and safe, efficient operations.

Read Article
Avatar for Steve Connolly
by Steve Connolly | June 9, 2020

How Fifth Third is Sustaining Customers & Community During COVID and Beyond

When COVID caused widespread closures in March, Fifth Third Bank pivoted quickly. They closed branches to walk-ins, promoted drive-thru window transactions, and extended the ability to make one-on-on appointments to all customers who wanted to meet with a banker either in-person or by phone.

Read Article
Avatar for Deidre Moore
by Deidre Moore | June 4, 2020

BankNewport’s Amy Riccitelli on Pandemic Banking and How Appointment Scheduling Made the Difference

Online and traditional media outlets have been well populated with stories of the ways that banks and other financial institutions have responded to the pandemic, and how, despite the disruptions to our normal way of doing business, have provided unparalleled levels of service to their customers.

Read Article
Avatar for Deidre Moore
by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

Read Article
Avatar for Lauren Mead
by Lauren Mead | April 13, 2020

Retail Will Look Different After COVID-19, Here’s How to Plan for the Recovery

Amid the Coronavirus quarantine, consumer habits are quickly shifting, and retailers are looking at ways to connect with consumers in the short- and long-term. Here’s how to personalize online and offline interactions and form long lasting loyalty, even at a distance.

Read Article
Avatar for DJ Haskins
by DJ Haskins | March 31, 2020

Why Digital Channels Are Critical for Supporting Your Banking Customers During COVID-19 and Beyond

As individuals and organizations, we’re all navigating a sea of uncertainty surrounding COVID-19. Banks and credit unions are not exempt, and are being forced to make tough decisions that balance the need to protect employees and customers, while providing much needed support and service.

Read Article
Avatar for Steve Connolly
by Steve Connolly | March 16, 2020

Using Virtual Client Meetings to Your Advantage in the Age Of COVID-19

Let’s face it. Today’s headlines are a little scary. COVID-19 and the global pandemic has caused significant change across every citizens life. Give your customers a high-touch experience at a time of social distancing. TimeTrade makes it easy to connect with your customers and prospects.

Read Article
Avatar for Lauren Mead
by Lauren Mead | March 5, 2020

Shopping without Boundaries: The Quest for Omnichannel Personalization

Best-in-class retailers are focusing their efforts on improving how they personalize the online and offline buying journey as one — with the goal of creating a seamless experience that is frictionless and more satisfying for customers.

1 2 3 4 5 6
Schedule a Conversation with TimeTrade