Customer Engagement

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by Deidre Moore | December 10, 2019

New Research Exposes What Really Matters to Customers When Choosing In-Store vs. Online Shopping

2019 Future Stores research indicates brands need to better manage all aspects of customer engagement to bridge an expectations gap and deliver seamless, anytime experiences.

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by Tom O'Brien | November 25, 2019

Supercharging chat using Intelligent Appointment Scheduling across EVERY channel

Chatbots are fine for handling simple website conversations while your team focuses on higher-value sales activities. But let’s face it, significant business deals are rarely sealed via chat sessions. Closing a sale typically requires multiple meetings or calls for in-depth discussions.

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by Lauren Mead | November 18, 2019

How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement

TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.

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by Miki Goyal | October 9, 2019

TimeTrade Engagement Center: A Simplified Way to Bridge the Physical to Digital Divide

As online giants like Amazon enter new categories and seek to expand their share of e-commerce revenues, retailers have shifted strategy to boost their digital competitiveness. Given the growth of digital spending, more than 90% of purchases still happen in-store.

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by Chris Carroll | October 1, 2019

Appointment Scheduling is only Half of the Equation

In today’s economy, consumers are firmly in the driver’s seat. They expect personalized service and instant gratification, and if they don’t receive it, data shows they’ll choose a competitor. That’s why savvy businesses need to embrace the “Power of Now,” engaging with customers on their timetable.

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by Chris Carroll | September 4, 2019

How to use Facebook to drive Online Appointment Scheduling

Use the connections you make with customers and prospects on the social network and turn those virtual touchpoints into personal interactions. One of the most effective ways to do that is to offer online appointments through Facebook at the very moment their interest is piqued. Here’s how.

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by Chris Carroll | August 15, 2019

Scheduling Appointments with Google

Reserve with Google is a great way to capture interested and warm prospects from any inbound channel and book confirmed appointments right from Google. It works seamlessly through Google Search, Google Maps, and Google Assistant for scheduling appointments with retail, banks and credit unions.

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by Tom O'Brien | July 16, 2019

Appointment Scheduling App on Smart Devices

Mobile engagement is now essential in the age of social media, and businesses are increasingly searching for the best appointment scheduling solution for mobile devices. Businesses need to reach users in the right place, at the right time and drive them to the best employee to suit their needs.

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