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The Intelligent Customer Engagement Blog

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by Tom O'Brien | August 5, 2015

The Future Of Retail: And The Winner Is…

Without a doubt, omni-channel retailing is changing the retail business model. Merchants now need to adapt new strategies to adhere to consumer demands, and scheduling technology may be one approach worth considering.

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by Tom O'Brien | July 30, 2015

Attracting and Satisfying The Modern Consumer

Retailers shouldn’t be asking: how do we create a personalized experience for our consumers? Instead, they should be asking: how do we give more control to our consumers so that they can create their own personalized experience?

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by Marketing | July 15, 2015

Logix Increases Business Volume Through Appointment Scheduling

Logix Federal Credit Union has recently found success in increasing business volume in its branches throughout the Los Angeles market by delivering a seamless and more integrated online/offline customer experience.

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by Gary Ambrosino | April 16, 2015

The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience

Apple is adapting to customer expectations by incorporating prioritization to help customers with what they need, when they need it. Replicating this model across the industry is a win-win, as both shoppers and retailers alike benefit from finding the right help at the right time.

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by Paul Gillin | March 20, 2015

Customers Are in Control – Deal with It

Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.

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by Chris Carroll | March 31, 2014

Customer Loyalty Is Dead. Long Live Engagement!

A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement.

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