eBook Sheds Light on What Millennial Consumers Really Want
Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.
Why Millennial Consumers Want Personalized Service [Infographic]
Millennials, those between the ages of 20 and 35, are fast becoming the most prominent and desirable demographic group for retailers and other businesses.
It’s Customer Service Week (and Why It’s Important)!
Today’s consumers want personalized service and attention, and businesses must evolve and improve their customer service across all touch points of the customer journey.
How a Wireless Carrier Uses TimeTrade to Serve its Customers
Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.
Effectively Insuring Your College Student
An in-person meeting with your insurance agent will help determine your needs and enable your agent to make well-informed recommendations about insurance for college students.
Bank Execs, Customers Disagree on How Well Banks Deliver a Personalized Customer Experience
Bank executives are aware that customers want personalized service that meets their needs. But even armed with that knowledge, banks still fall short when it comes to the level of personalization they provide.
Take the Hassle Out of Insurance Shopping
In the state of Massachusetts, residents are required by law to have car insurance coverage (and it is also suggested to have a local agent) – so, why is it so difficult to get in touch with agencies?
Arizona Federal CU Chooses TimeTrade to Personalize Customer Service
Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.