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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | October 18, 2016

eBook Sheds Light on What Millennial Consumers Really Want

Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.

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by Kevin Flanagan | October 18, 2016

Why Millennial Consumers Want Personalized Service [Infographic]

Millennials, those between the ages of 20 and 35, are fast becoming the most prominent and desirable demographic group for retailers and other businesses.

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by Chris Carroll | October 5, 2016

It’s Customer Service Week (and Why It’s Important)!

Today’s consumers want personalized service and attention, and businesses must evolve and improve their customer service across all touch points of the customer journey.

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by Chris Carroll | September 20, 2016

How a Wireless Carrier Uses TimeTrade to Serve its Customers

Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.

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by Chris Carroll | September 15, 2016

Effectively Insuring Your College Student

An in-person meeting with your insurance agent will help determine your needs and enable your agent to make well-informed recommendations about insurance for college students.

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by Chris Carroll | August 10, 2016

Bank Execs, Customers Disagree on How Well Banks Deliver a Personalized Customer Experience

Bank executives are aware that customers want personalized service that meets their needs. But even armed with that knowledge, banks still fall short when it comes to the level of personalization they provide.

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by Tom O'Brien | August 5, 2016

Take the Hassle Out of Insurance Shopping

In the state of Massachusetts, residents are required by law to have car insurance coverage (and it is also suggested to have a local agent) – so, why is it so difficult to get in touch with agencies?

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by Kevin Flanagan | July 14, 2016

Arizona Federal CU Chooses TimeTrade to Personalize Customer Service

Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.

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