Customer Experience

Read Article
by Lauren Mead | November 18, 2019

How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement

TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.

Read Article
by Chris Carroll | October 30, 2019

Increasing Meeting Show Rates – Connecting with Customers Before Scheduled Appointments

In today’s always-on world, consumers are in the driver’s seat and the expectation is that brands will deliver what customers need when and where they need it, whether that’s online or in-person. Learn how leading brands have turned to intelligent appointment scheduling with queue management tools.

Read Article
by Steve Connolly | October 16, 2019

Delivering on the We’ve been expecting you promise

We developed the latest enhancements to our suite of queue management applications in partnership with our customers—some of the leading brands at the forefront of customer experience.

Read Article
by Miki Goyal | October 9, 2019

TimeTrade Engagement Center: A Simplified Way to Bridge the Physical to Digital Divide

As online giants like Amazon enter new categories and seek to expand their share of e-commerce revenues, retailers have shifted strategy to boost their digital competitiveness. Given the growth of digital spending, more than 90% of purchases still happen in-store.

Read Article
by Chris Carroll | October 1, 2019

Appointment Scheduling is only Half of the Equation

In today’s economy, consumers are firmly in the driver’s seat. They expect personalized service and instant gratification, and if they don’t receive it, data shows they’ll choose a competitor. That’s why savvy businesses need to embrace the “Power of Now,” engaging with customers on their timetable.

Read Article
by Chris Carroll | September 4, 2019

How to use Facebook to drive Online Appointment Scheduling

Use the connections you make with customers and prospects on the social network and turn those virtual touchpoints into personal interactions. One of the most effective ways to do that is to offer online appointments through Facebook at the very moment their interest is piqued. Here’s how.

Read Article
by Lauren Mead | July 24, 2019

6 Innovative Ways Brands are Transforming Customer Experiences

From virtual try-ons to in-store classes and nap centers, leading brands are offering customers meaningful experiences and more personalized services. Here are a few of our favorite examples where retailers have turned the customer engagement dial up to 11.

Read Article
by Tom O'Brien | July 9, 2019

Top 7 Features to Look for in Online Scheduling Software

Scheduling an appointment over the phone or through back and forth emails is far more time-consuming and frustrating than it should be. That's why organizations are turning to online appointment scheduling software to help drive growth and customer loyalty.

1 2 3 4 5 6 13
Schedule a Conversation with TimeTrade