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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Devon Guanci | June 30, 2017

Clear Communication: Streamlining Customer Engagement

After reading an article on Entrepreneur.com by Mike Taylor, 4 Simple Ways to Communicate Better With Your Customer, it became increasingly evident to me that TimeTrade’s customer engagement solution delivers on the points he makes about achieving clear, effortless communication.

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by Kevin Flanagan | June 29, 2017

State of Banking 2017 [Infographic]

Take a look at the State of Banking 2017 infographic for more details about what customers like and dislike about their banking experiences.

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by Kevin Flanagan | June 23, 2017

State of Banking Consumer Survey Shows Branches Still Popular

Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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by Kevin Flanagan | January 25, 2017

More Proof of the Value of Personalization in Banking

In the latest TimeTrade banking consumer survey, two-thirds of respondents said they would be willing to schedule an appointment to meet in-branch with a specialist to discuss a mortgage, wealth management or other important topics.

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by Kevin Flanagan | January 16, 2017

NRF BIG Show Draws Crowds for Retail Conversations

Once again, the world of retail has taken over the Javits Center in New York City for the annual NRF BIG Show. TimeTrade is there, of course, ready to demonstrate our unique approach to appointment-driven personalization. You’ll find us—with a crowd—in booth #2235.

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by Kevin Flanagan | January 4, 2017

Retailers Rolling Out High-Tech Shopping Innovations to Draw More Customers into Stores

An Associated Press article previewing the annual Consumer Electronics Show gadget-fest which kicks off in Las Vegas on Jan. 5, described some of the cutting-edge technologies retailers are piloting in an effort to bring customers into physical stores.

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