After Amazon Prime Day: Does a Good Sale Trump Good Service?
Whether or not you think Amazon Prime Day is worth the hype, the entire internet was buzzing about the deals they were planning to scoop up on Monday at 3:00 pm. But due to technical issues, most visitors spent more time viewing pictures of cute puppies than they did actually scoring deals.
7 Best Examples of Omni Channels in Retail
Omnichannel strategies, if done correctly, create a customer experience like no other. See our list of 7 retailers that have nailed the omnichannel experience.
TimeTrade and GDPR: Ready to help customers with new compliance challenges
At TimeTrade, we have been preparing for this date for some time and stand ready for new compliance challenges. To emphasize our readiness for any potential regulatory issues with GDPR, we highlighted a few of the preparations we have undertaken in the months leading up to May 25.
Customer Satisfaction Survey Questions for the Service Industry
While it’s essential to understand the value of customer service survey insights, designing an effective survey from scratch can be a big hassle. That’s why we’re offering key customer satisfaction questions worth asking, along with tips and advice for getting customers to participate honestly.
Experiential Retail: Lessons for Creating New Levels of In-Store Engagement
TimeTrade and Future Stores/WBR Insights recently hosted “Creating a Meaningful In-Store Experience,” a webinar that examined how top retailers are using in-store events to attract new customers and delight existing ones.
10 Keys to a Winning Customer Experience Strategy for Banks
Executives at the nation’s leading banks understand that delivering an excellent customer experience provides a significant edge when it comes to attracting and retaining clients.
National Bank of Canada: Making customer service the key to successful in-person banking
As in-person banking is transforming, branches need to be ready to work with today's technology, opening the doors to new levels of customer service experience that enable more growth and an expanded customer base.
Credit Unions Prove Bigger Isn’t Always Better for Personalizing Customer Engagement
Using TimeTrade, Amplify members can now pick what times they want to schedule in-person meetings, while credit union staff can identify exactly the right person to service the member’s individual needs.