Customer Experience

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by Miki Goyal | October 9, 2019

TimeTrade Engagement Center: A Simplified Way to Bridge the Physical to Digital Divide

As online giants like Amazon enter new categories and seek to expand their share of e-commerce revenues, retailers have shifted strategy to boost their digital competitiveness. Given the growth of digital spending, more than 90% of purchases still happen in-store.

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by Chris Carroll | October 1, 2019

Appointment Scheduling is only Half of the Equation

In today’s economy, consumers are firmly in the driver’s seat. They expect personalized service and instant gratification, and if they don’t receive it, data shows they’ll choose a competitor. That’s why savvy businesses need to embrace the “Power of Now,” engaging with customers on their timetable.

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by Chris Carroll | September 4, 2019

How to use Facebook to drive Online Appointment Scheduling

Use the connections you make with customers and prospects on the social network and turn those virtual touchpoints into personal interactions. One of the most effective ways to do that is to offer online appointments through Facebook at the very moment their interest is piqued. Here’s how.

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by Lauren Mead | July 24, 2019

6 Innovative Ways Brands are Transforming Customer Experiences

From virtual try-ons to in-store classes and nap centers, leading brands are offering customers meaningful experiences and more personalized services. Here are a few of our favorite examples where retailers have turned the customer engagement dial up to 11.

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by Tom O'Brien | July 9, 2019

Top 7 Features to Look for in Online Scheduling Software

Scheduling an appointment over the phone or through back and forth emails is far more time-consuming and frustrating than it should be. That's why organizations are turning to online appointment scheduling software to help drive growth and customer loyalty.

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by Cimarron Buser | June 27, 2019

Banks Have Low Reputation Scores – but There’s a Solution!

Reputation.com’s recently released 2019 Retail Banking Reputation Report is a reminder of how banking still has quite a ways to go to address the customer dissatisfaction that’s impacting their brands.

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by Cimarron Buser | June 10, 2019

How to Prepare for the Next Retail Trend: Buy Online, Learn In-Store (BOLIS)

What is BOLIS? Buy online, learn in-store is a natural fit in today's retail evolution. Brands need more creative ways to showcase products and services, and consumers, especially Millennials and Gen Z, have shown more interest in lifelong learning that takes place outside of traditional classrooms.

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by Chris Carroll | May 8, 2019

Are Long Wait Times or Neglected Customers Hurting Your Bottom Line?

Retailers know that personalization is the key to boosting sales and gaining loyalty among a fickle consumer base. But not all brands have been able to capture shopper attention in the moment of interest, especially during the in-store experience. Learn the signs that your business is missing.

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