Customer Experience

Read Article
Avatar for Olivia Ross
by Olivia Ross | June 30, 2021

Digital-First Banking Trends and the Change in Consumer Behavior a Year After the Pandemic

Bill Clark, CEO of TimeTrade SilverCloud and credit union expert Robert McGarvey dive into the latest digital banking trends and discuss how the pandemic changed the way people bank on this episode of the CU 2.0 Podcast.

Read Article
Avatar for Caroline Platkiewicz
by Caroline Platkiewicz | May 26, 2021

How the TimeTrade and SilverCloud Merger Benefits iTHINK Financial and other Credit Unions

iTHINK Financial Credit Union leverages TimeTrade SilverCloud Customer Self-Service, Employee Knowledge Management, and Enterprise Appointment Scheduling products to provide their members an omnichannel experience.

Read Article
Avatar for Caroline Platkiewicz
by Caroline Platkiewicz | March 5, 2021

Winning with Customer Experience: Are you leaving your customers out in the cold?

Branch closures and social distancing measures over the course of the last year have drastically reduced the human interaction that differentiate community banks and credit unions. The unfortunate result? Many customers are being left out in the cold.

Read Article
Avatar for DJ Haskins
by DJ Haskins | February 4, 2021

Why Branches must close the gaps in the CX Strategy

Today’s customers expect omnichannel experiences requiring branch networks to provide seamless access to information, services, and trusted experts wherever and whenever they engage. Yet as banks accelerated their digital transformation last year, many discovered gaps in their online strategy.

Read Article
Avatar for Caroline Platkiewicz
by Caroline Platkiewicz | February 1, 2021

Rapid Response to Aid City of LA Residents During Pandemic

How do you distribute $37 million to 100,000 residents across the country’s second largest city in less than 30 days? How do you do that – but during the world’s largest pandemic in 100 years?

Read Article
Avatar for Andrew Dunn
by Andrew Dunn | January 5, 2021

Meet Customer Demand Through Optimizing Staff Schedules

With TimeTrade’s Analytics, companies can understand and improve after each customer appointment. Track and report on NPS (Net Promoter Scores), marketing campaign performance and staff efficiency to achieve positive experiences for your customers and profitable outcomes for your business.

Read Article
Avatar for Tom O
by Tom O'Brien | December 15, 2020

Banking By Appointment Is Here To Stay Beyond COVID, Reports ABA Banking Journal

Banking By Appointment Is Here To Stay Beyond COVID, Reports ABA Banking Journal. The ability to book an appointment with the person who can resolve an issue is powerful. Whether that’s an expert in mortgage or a universal branch associate, you can address the customer’s need in real time.

Read Article
Avatar for Steve Connolly
by Steve Connolly | December 14, 2020

TimeTrade and Webex: How Necessity Leads to Sustainable Innovation

I’ve talked with many Webex customers who want the simplicity, convenience and security to add video conferencing to their TimeTrade appointments to enhance meeting experiences. Through our partnership with Webex, banking associates, loan officers, portfolio managers can ensure efficient operations.

1 2 3 4 5 6 13
Schedule a Conversation with TimeTrade