The Intelligent Appointment Scheduling Blog

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by Lauren Mead | October 10, 2018

Event & Classes Diaries: Anti-aging Skincare at Sephora

Sephora puts the “experience” in experiential marketing, creating a hands-on beauty phenomenon that is commonly referred to as a “candy store” for women. Among its most recent innovations, the retailer has adopted and introduced in-store events and classes.

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by Steve Connolly | September 28, 2018

Why it Might be Time to “Flip Your Script”

Dreamforce is always a great conference and TimeTrade enjoys participating each year. That’s partly because of the great venue and wonderful sessions but its mostly because Dreamforce is the perfect opportunity to talk to customers, find out what their pain points and figure out how to solve them.

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by Deidre Moore | July 19, 2018

After Amazon Prime Day: Does a Good Sale Trump Good Service?

Whether or not you think Amazon Prime Day is worth the hype, the entire internet was buzzing about the deals they were planning to scoop up on Monday at 3:00 pm. But due to technical issues, most visitors spent more time viewing pictures of cute puppies than they did actually scoring deals.

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by Tom O'Brien | July 13, 2018

7 Best Examples of Omnichannels in Retail

Omnichannel strategies, if done correctly, create a customer experience like no other. See our list of 7 retailers that have nailed the omnichannel experience.

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by Chris Carroll | June 25, 2018

TimeTrade and GDPR: Ready to help customers with new compliance challenges

At TimeTrade, we have been preparing for this date for some time and stand ready for new compliance challenges. To emphasize our readiness for any potential regulatory issues with GDPR, we highlighted a few of the preparations we have undertaken in the months leading up to May 25.

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by Tom O'Brien | June 14, 2018

Customer Satisfaction Survey Questions for the Service Industry

While it’s essential to understand the value of customer service survey insights, designing an effective survey from scratch can be a big hassle. That’s why we’re offering key customer satisfaction questions worth asking, along with tips and advice for getting customers to participate honestly.

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by Lauren Mead | June 7, 2018

Experiential Retail: Lessons for Creating New Levels of In-Store Engagement

TimeTrade and Future Stores/WBR Insights recently hosted “Creating a Meaningful In-Store Experience,” a webinar that examined how top retailers are using in-store events to attract new customers and delight existing ones.

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by Tom O'Brien | May 24, 2018

10 Keys to a Winning Customer Experience Strategy for Banks

Executives at the nation’s leading banks understand that delivering an excellent customer experience provides a significant edge when it comes to attracting and retaining clients.

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