Customer Experience

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by Lauren Mead | July 24, 2019

6 Innovative Ways Brands are Transforming Customer Experiences

From virtual try-ons to in-store classes and nap centers, leading brands are offering customers meaningful experiences and more personalized services. Here are a few of our favorite examples where retailers have turned the customer engagement dial up to 11.

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by Tom O'Brien | July 9, 2019

Top 7 Features to Look for in Online Scheduling Software

Scheduling an appointment over the phone or through back and forth emails is far more time-consuming and frustrating than it should be. That's why organizations are turning to online appointment scheduling software to help drive growth and customer loyalty.

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by Cimarron Buser | June 27, 2019

Banks Have Low Reputation Scores – but There’s a Solution!

Reputation.com’s recently released 2019 Retail Banking Reputation Report is a reminder of how banking still has quite a ways to go to address the customer dissatisfaction that’s impacting their brands.

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by Cimarron Buser | June 10, 2019

How to Prepare for the Next Retail Trend: Buy Online, Learn In-Store (BOLIS)

What is BOLIS? Buy online, learn in-store is a natural fit in today's retail evolution. Brands need more creative ways to showcase products and services, and consumers, especially Millennials and Gen Z, have shown more interest in lifelong learning that takes place outside of traditional classrooms.

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by Chris Carroll | May 8, 2019

Are Long Wait Times or Neglected Customers Hurting Your Bottom Line?

Retailers know that personalization is the key to boosting sales and gaining loyalty among a fickle consumer base. But not all brands have been able to capture shopper attention in the moment of interest, especially during the in-store experience. Learn the signs that your business is missing.

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by Deidre Moore | March 5, 2019

Scheduling Your Way to a Better Customer Experience

Customized experiences, from personal shoppers, to DIY classes, to investment advice, requires quite a bit of scheduling behind the scenes so customers enjoy a seamless experience.

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by Lauren Mead | February 14, 2019

Why Appointment Scheduling Is a Universal Banker’s Best Friend

Branch transformation is at the forefront of retail banking efforts (estimated U.S. banks spent $10B in 2018) making these digital and in-branch conversions. Though much happening behind the scenes, customer-facing technology enhancements are the biggest changes that customers are likely to notice.

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by Deidre Moore | January 31, 2019

3 Ways Personal Lending & Mortgage Institutions Can Attract & Retain High Value Clients

Delivering a more personalized experience is even more important as community banking institutions put greater focus on mortgage and lending clients, who account for up to 20 times higher profit than traditional checking or deposit clients.

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