Customer Experience

Read Article
by Cimarron Buser | June 10, 2019

How to Prepare for the Next Retail Trend: Buy Online, Learn In-Store (BOLIS)

What is BOLIS? Buy online, learn in-store is a natural fit in today's retail evolution. Brands need more creative ways to showcase products and services, and consumers, especially Millennials and Gen Z, have shown more interest in lifelong learning that takes place outside of traditional classrooms.

Read Article
by Chris Carroll | May 8, 2019

Are Long Wait Times or Neglected Customers Hurting Your Bottom Line?

Retailers know that personalization is the key to boosting sales and gaining loyalty among a fickle consumer base. But not all brands have been able to capture shopper attention in the moment of interest, especially during the in-store experience. Learn the signs that your business is missing.

Read Article
by Deidre Moore | March 5, 2019

Scheduling Your Way to a Better Customer Experience

Customized experiences, from personal shoppers, to DIY classes, to investment advice, requires quite a bit of scheduling behind the scenes so customers enjoy a seamless experience.

Read Article
by Lauren Mead | February 14, 2019

Why Appointment Scheduling Is a Universal Banker’s Best Friend

Branch transformation is at the forefront of retail banking efforts (estimated U.S. banks spent $10B in 2018) making these digital and in-branch conversions. Though much happening behind the scenes, customer-facing technology enhancements are the biggest changes that customers are likely to notice.

Read Article
by Deidre Moore | January 31, 2019

3 Ways Personal Lending & Mortgage Institutions Can Attract & Retain High Value Clients

Delivering a more personalized experience is even more important as community banking institutions put greater focus on mortgage and lending clients, who account for up to 20 times higher profit than traditional checking or deposit clients.

Read Article
by Lauren Mead | January 21, 2019

Here’s what Gen-Z and Millennial Shoppers Really Want in 2019

The holiday shopping numbers from 2018, the strongest in six years indicate that retail sales are healthy but urgency looms to keep Millennials and Gen-Z engaged is top of mind for retailers.

Read Article
by Cimarron Buser | January 10, 2019

How To Create A Truly Personalized Retail Experience

As we prepare for NRF2019 in New York, we wanted to share this fascinating interview from the CMO On-The-Go podcast on the emerging technologies that impact real-world business and consumer interactions.

Read Article
by Chris Carroll | December 27, 2018

Transform the Chaos of Holiday Returns Into a Loyalty Building Opportunity

The 2018 holiday season holds a lot of promise for retailers but all that holiday cheer comes with a sobering dark spot—the high price of returns. Learn a better way to manage return season with personalization and intelligent appointments.

1 2 3 4 5 6 11
Schedule a Call With TimeTrade