Gen Z Prefer People Over Tech While Shopping In-Store
While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.
Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era
Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.
How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement
TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.
Increasing Meeting Show Rates – Connecting with Customers Before Scheduled Appointments
In today’s always-on world, consumers are in the driver’s seat and the expectation is that brands will deliver what customers need when and where they need it, whether that’s online or in-person. Learn how leading brands have turned to intelligent appointment scheduling with queue management tools.
Delivering on the We’ve been expecting you promise
We developed the latest enhancements to our suite of queue management applications in partnership with our customers—some of the leading brands at the forefront of customer experience.
TimeTrade Engagement Center: A Simplified Way to Bridge the Physical to Digital Divide
As online giants like Amazon enter new categories and seek to expand their share of e-commerce revenues, retailers have shifted strategy to boost their digital competitiveness. Given the growth of digital spending, more than 90% of purchases still happen in-store.
Appointment Scheduling is only Half of the Equation
In today’s economy, consumers are firmly in the driver’s seat. They expect personalized service and instant gratification, and if they don’t receive it, data shows they’ll choose a competitor. That’s why savvy businesses need to embrace the “Power of Now,” engaging with customers on their timetable.
How to use Facebook to drive Online Appointment Scheduling
Use the connections you make with customers and prospects on the social network and turn those virtual touchpoints into personal interactions. One of the most effective ways to do that is to offer online appointments through Facebook at the very moment their interest is piqued. Here’s how.