Customer Experience

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by Marketing | June 22, 2015

Walmart Knows What Millennials Want From Retailers

A recent article by AdAge points out that the hottest big retailer among Millennials is Walmart. The article cites Walmart’s focus on online and mobile search to be the driver for its partnership with popular Millennial brands, such as Tommee Tippee baby bottles.

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by Marketing | May 28, 2015

A Paradigm Shift In Retail Consumer Behavior

When I need new running shoes, I research new models online, then go into the store to try them on. I always buy the same brand, but every year the new models have a different look and feel. I like to go into the store to see how they fit and talk to the store associate about features.

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by Chris Carroll | May 4, 2015

An Efficient Branch Strategy Enables Banking Success

Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient.

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by Chris Carroll | July 7, 2014

In-Home Design Services Build Customer Satisfaction

Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”

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by Chris Carroll | May 29, 2014

5 Ways Banks Can Deliver an Exceptional Customer Experience

More than just a trendy catch phrase, research from a wide range of respected sources shows that the customer experience is the key factor that can best help banks build trust, capture and retain customers.

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