Customer Experience

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by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

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by DJ Haskins | March 31, 2020

Why Digital Channels Are Critical for Supporting Your Banking Customers During COVID-19 and Beyond

As individuals and organizations, we’re all navigating a sea of uncertainty surrounding COVID-19. Banks and credit unions are not exempt, and are being forced to make tough decisions that balance the need to protect employees and customers, while providing much needed support and service.

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by Steve Connolly | March 16, 2020

Using Virtual Client Meetings to Your Advantage in the Age Of COVID-19

Let’s face it. Today’s headlines are a little scary. COVID-19 and the global pandemic has caused significant change across every citizens life. Give your customers a high-touch experience at a time of social distancing. TimeTrade makes it easy to connect with your customers and prospects.

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by Deidre Moore | January 28, 2020

Gen Z Prefer People Over Tech While Shopping In-Store

While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.

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by Deidre Moore | December 31, 2019

Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era

Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.

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by Lauren Mead | November 18, 2019

How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement

TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.

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by Chris Carroll | October 30, 2019

Increasing Meeting Show Rates – Connecting with Customers Before Scheduled Appointments

In today’s always-on world, consumers are in the driver’s seat and the expectation is that brands will deliver what customers need when and where they need it, whether that’s online or in-person. Learn how leading brands have turned to intelligent appointment scheduling with queue management tools.

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by Steve Connolly | October 16, 2019

Delivering on the We’ve been expecting you promise

We developed the latest enhancements to our suite of queue management applications in partnership with our customers—some of the leading brands at the forefront of customer experience.

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