Welcome to KohlAzon (or Is It AmaKohl?)
In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.
Giving Customers What They Want Is Recipe for Success at McDonald’s
McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.
Clear Communication: Streamlining Customer Engagement
After reading an article on Entrepreneur.com by Mike Taylor, 4 Simple Ways to Communicate Better With Your Customer, it became increasingly evident to me that TimeTrade’s customer engagement solution delivers on the points he makes about achieving clear, effortless communication.
State of Banking 2017 [Infographic]
Take a look at the State of Banking 2017 infographic for more details about what customers like and dislike about their banking experiences.
State of Banking Consumer Survey Shows Branches Still Popular
Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.
Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience
Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.
More Proof of the Value of Personalization in Banking
In the latest TimeTrade banking consumer survey, two-thirds of respondents said they would be willing to schedule an appointment to meet in-branch with a specialist to discuss a mortgage, wealth management or other important topics.
NRF BIG Show Draws Crowds for Retail Conversations
Once again, the world of retail has taken over the Javits Center in New York City for the annual NRF BIG Show. TimeTrade is there, of course, ready to demonstrate our unique approach to appointment-driven personalization. You’ll find us—with a crowd—in booth #2235.