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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | October 5, 2016

It’s Customer Service Week (and Why It’s Important)!

Today’s consumers want personalized service and attention, and businesses must evolve and improve their customer service across all touch points of the customer journey.

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by Tom O'Brien | October 4, 2016

Create Conversations that Drive Business at BAI Beacon

Come visit TimeTrade this week at BAI Beacon and learn how your organization can implement our industry-leading, enterprise SaaS solution for customer engagement, led by our pioneering financial advisor appointment setting capability.

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by Chris Carroll | September 30, 2016

Why Customer Engagement Matters

The last thing a customer wants when shopping for any item is a poor experience with a sales representative. How a customer interacts with a brand is what makes or breaks their brand loyalty.

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by Lauren Mead | September 28, 2016

Fundamentally improving the way businesses engage with customers

Our new Customer Engagement Cloud fundamentally improves how businesses engage with customers by helping them manage the most critical part of the customer journey: the live conversation.

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by Chris Carroll | September 20, 2016

How a Wireless Carrier Uses TimeTrade to Serve its Customers

Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.

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by Lauren Mead | September 12, 2016

Match That: LogMeIn Selects TimeTrade to Help Sales Connect with More Prospects

When we see a dynamic business simplifying dated processes and solving problems, our heart goes aflutter. So when we recently had the chance to work with LogMeIn, well… let’s just say they had us at “hello.”

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by Chris Carroll | September 8, 2016

Retailers Innovate Stores to Enhance Customer Experience

Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.

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by Chris Carroll | August 30, 2016

Insights on Retail Customer Personalization from Our Recent Webinar

I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.

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