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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | August 15, 2016

Trends in Retail and the Personalized Experience

Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.

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by Chris Carroll | August 10, 2016

Bank Execs, Customers Disagree on How Well Banks Deliver a Personalized Customer Experience

Bank executives are aware that customers want personalized service that meets their needs. But even armed with that knowledge, banks still fall short when it comes to the level of personalization they provide.

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by Tom O'Brien | August 5, 2016

Take the Hassle Out of Insurance Shopping

In the state of Massachusetts, residents are required by law to have car insurance coverage (and it is also suggested to have a local agent) – so, why is it so difficult to get in touch with agencies?

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by Chris Carroll | July 28, 2016

Alleviating Patient ‘Traffic Jams’ at Medical Labs

Beyond appointment scheduling, a customer-experience solution for lab facilities also would include queue management system and related services to help patients check in automatically upon arrival, minimize wait times, and avoid confusion about who is next in line.

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by Tom O'Brien | July 27, 2016

How One Credit Union Transformed Their Branches with TimeTrade

As a result of offering online appointment scheduling, Rivermark Credit Union saw a 40% increase in cross-sell ratio when members book an appointment.

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by Kevin Flanagan | July 14, 2016

Arizona Federal CU Chooses TimeTrade to Personalize Customer Service

Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.

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by Chris Carroll | July 8, 2016

The Importance of an Insurance Review

An in-person meeting with your insurance agent will help determine your needs and enable your agent to make well-informed recommendations.

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by Tom O'Brien | July 5, 2016

Reimagining Retail at Future Stores 2016

The retail industry is on the move, and will be making strides to improve the experiences of consumers and associates, both physically and digitally.

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