Alleviating Patient ‘Traffic Jams’ at Medical Labs
Beyond appointment scheduling, a customer-experience solution for lab facilities also would include queue management system and related services to help patients check in automatically upon arrival, minimize wait times, and avoid confusion about who is next in line.
How One Credit Union Transformed Their Branches with TimeTrade
As a result of offering online appointment scheduling, Rivermark Credit Union saw a 40% increase in cross-sell ratio when members book an appointment.
Arizona Federal CU Chooses TimeTrade to Personalize Customer Service
Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.
The Importance of an Insurance Review
An in-person meeting with your insurance agent will help determine your needs and enable your agent to make well-informed recommendations.
Reimagining Retail at Future Stores 2016
The retail industry is on the move, and will be making strides to improve the experiences of consumers and associates, both physically and digitally.
The Unfulfilled Promise of the On-Demand Economy
It’s no longer enough simply to give consumers the products they want when they want them. Brands must deliver personalized service and customized attention, on demand.
Personalization In Retail: A Reality Check
“Close to 50% of store associates believe they do not know enough about the products and services they are selling. In fact, over half of store associates admit they have lied to a customer due to a lack of product knowledge.”