Retailers Innovate Stores to Enhance Customer Experience
Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.
Insights on Retail Customer Personalization from Our Recent Webinar
I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.
Trends in Retail and the Personalized Experience
Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.
Bank Execs, Customers Disagree on How Well Banks Deliver a Personalized Customer Experience
Bank executives are aware that customers want personalized service that meets their needs. But even armed with that knowledge, banks still fall short when it comes to the level of personalization they provide.
Take the Hassle Out of Insurance Shopping
In the state of Massachusetts, residents are required by law to have car insurance coverage (and it is also suggested to have a local agent) – so, why is it so difficult to get in touch with agencies?
Alleviating Patient ‘Traffic Jams’ at Medical Labs
Beyond appointment scheduling, a customer-experience solution for lab facilities also would include queue management system and related services to help patients check in automatically upon arrival, minimize wait times, and avoid confusion about who is next in line.
How One Credit Union Transformed Their Branches with TimeTrade
As a result of offering online appointment scheduling, Rivermark Credit Union saw a 40% increase in cross-sell ratio when members book an appointment.
Arizona Federal CU Chooses TimeTrade to Personalize Customer Service
Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.