WBEY Episode 1 – Top Retailers, Best Buy’s New Wedding Registry, & Interactive Dressing Rooms
On this episode of “We’ve Been Expecting You” Mike and Chris discuss the PWC report on top retailers, Best Buy releasing their version of the wedding registry, and the new Memory Mirror designed to help consumers find the clothes they need.
We’ve Been Expecting You – The Awful Retail Associate
Customer experience isn’t something you should leave to chance. Guaranteeing a knowledgeable associate is available when your customer needs help is the best way to create an amazing customer experience and increase your sales.
How to Attract Students – Higher Education and Technology Go Hand-In-Hand
Progressive institutions are using online appointment scheduling to enhance their admissions and campus services. City Colleges of Chicago, for example, is offering online scheduling services to their long-distance students.
Walmart Knows What Millennials Want From Retailers
A recent article by AdAge points out that the hottest big retailer among Millennials is Walmart. The article cites Walmart’s focus on online and mobile search to be the driver for its partnership with popular Millennial brands, such as Tommee Tippee baby bottles.
A Paradigm Shift In Retail Consumer Behavior
When I need new running shoes, I research new models online, then go into the store to try them on. I always buy the same brand, but every year the new models have a different look and feel. I like to go into the store to see how they fit and talk to the store associate about features.
Survey Shock: Amazon Shoppers Prefer a Store
The main driver for retail convergence is a change in purchase behavior that continues to include the in-store experience as a main factor in the purchase decision.
An Efficient Branch Strategy Enables Banking Success
Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient.
In-Home Design Services Build Customer Satisfaction
Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”