State of Retail 2016: The Bar for Customer Service Is Set Even Higher
In order for retailers to stay relevant, they must bear in mind that today’s leading companies are meeting consumers’ basic need for help in a timely, affordable manner.
New Year, New Approach to Ecommerce
For retailers, however, maybe it is time for a lasting resolution – one that will help create a better, more personalized customer experience.
Retail Trends & Predictions 2016
As 2015 comes to an end, we now look to 2016 to be a continuation of the 2015 trends, but as progressive companies such as Uber now have retail services in beta, the competition is heating up.
How to Increase Retail Sales after the Holidays
Optimizing the returns season opportunity requires retailers to provide a seamless, superior experience – one that even grumpy, post-holiday shoppers making exchanges or seeking discounts will find satisfying.
A Dickensian Look at Holiday Shopping
As we look toward the future, the face of holiday shopping is set to change even more. Future customers understand that online and social shopping lack the personalized, interactive experience that only a knowledgeable store associate can deliver.
Retail Sales Tips for the Holiday Season
During the hectic holiday shopping season, merchants can capitalize on tight schedules by allowing customers to schedule visits with retail scheduling software.
We’ve Been Expecting You: Do & Don’t Retail Trends of 2015
In this episode of We've Been Expecting You, we discuss the Amazon Prime Day, GiftStarter, and the top retail trends of 2015. Learn what you should and should not do as a retailer.
State of Banking: Consumers Visit Their Branch at Least Once per Quarter
Results from this survey indicate that retail banking still has a ways to go in order to provide customers with the best banking experience. Banking by appointment solutions may in fact be the next step on many bank executives’ to-do list.