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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Devon Guanci | June 30, 2017

Clear Communication: Streamlining Customer Engagement

After reading an article on Entrepreneur.com by Mike Taylor, 4 Simple Ways to Communicate Better With Your Customer, it became increasingly evident to me that TimeTrade’s customer engagement solution delivers on the points he makes about achieving clear, effortless communication.

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by Kevin Flanagan | June 23, 2017

State of Banking Consumer Survey Shows Branches Still Popular

Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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by Chris Carroll | September 1, 2016

Appointment Scheduling for On-Demand College Students

The age of the on-demand economy has taken a firm hold in higher education. Leading colleges and universities will recognize this trend and provide campus tools and applications that meet the demands of today’s students.

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by Tom O'Brien | June 28, 2016

10 Tips for Financial Advisors for Client Loyalty

Jason Hill, founder and president of Client Focused Advisors, sat down with TimeTrade to share his “10 Tips for Financial Advisors for Client Loyalty.”

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by Tom O'Brien | January 6, 2016

New Year, New Approach to Ecommerce

For retailers, however, maybe it is time for a lasting resolution – one that will help create a better, more personalized customer experience.

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by Marketing | August 20, 2015

State of Banking: Consumers Visit Their Branch at Least Once per Quarter

Results from this survey indicate that retail banking still has a ways to go in order to provide customers with the best banking experience. Banking by appointment solutions may in fact be the next step on many bank executives’ to-do list.

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