The Intelligent Appointment Scheduling Blog

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by Lauren Mead | March 16, 2018

National Bank of Canada: Making customer service the key to successful in-person banking

As in-person banking is transforming, branches need to be ready to work with today's technology, opening the doors to new levels of customer service experience that enable more growth and an expanded customer base.

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by Kevin Flanagan | December 7, 2017

How Scheduler Adds LIFE to Human Performance Training

As a fast-growing business, the LIFE XT team needed a way to effectively schedule meetings between clients and coaches, and TimeTrade Scheduler for Salesforce was the intelligent online scheduling solution they needed.

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by Kevin Flanagan | November 21, 2017

How to Improve Brick-and-Mortar Sales this Holiday Season

Brick-and-mortar retailers need to get people into their stores for the upcoming holiday shopping season. We have a few suggestions on how they can do that by providing exceptional service that online stores can't match.

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by Kevin Flanagan | October 6, 2017

Are Credit Unions Providing High-Quality Member Service?

The annual TimeTrade survey of credit union members shows respondents they are receiving the high level of service they expect when they visit their local branch. Find out what else members like—and dislike—when they visit a branch.

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by Kevin Flanagan | September 26, 2017

Customer Success Teams’ Frustrations [Infographic]

Customer service and support teams work hard to keep customers satisfied. But even the most dedicated professionals can get frustrated by the challenges of the job, including how long it can take just to connect with customers in the first place.

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by Kevin Flanagan | September 21, 2017

Welcome to KohlAzon (or Is It AmaKohl?)

In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.

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by Kevin Flanagan | June 23, 2017

State of Banking Consumer Survey Shows Branches Still Popular

Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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