Customer Service

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by Chris Carroll | December 4, 2019

Tire and Auto Service Providers: Stop Spinning Your Wheels When It Comes to Service Scheduling

Tire and auto service centers can use online appointment scheduling software to grow their business and more fully utilize their technicians, service bays, equipment and parts.

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by Chris Carroll | November 11, 2019

Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications

Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.

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by Chris Carroll | November 7, 2019

Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments

The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.

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by Tom O'Brien | September 17, 2019

Save Time with Automatic Scheduling Tools

Are you tired of wasting time trying to figure out when you have availability for appointments with clients? How many appointments are you missing because you have stepped away from your desk, out of the office, or because you have closed for the night or weekend? IAS changes everything!

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by Chris Carroll | May 8, 2019

Are Long Wait Times or Neglected Customers Hurting Your Bottom Line?

Retailers know that personalization is the key to boosting sales and gaining loyalty among a fickle consumer base. But not all brands have been able to capture shopper attention in the moment of interest, especially during the in-store experience. Learn the signs that your business is missing.

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by Deidre Moore | March 21, 2019

The Rise of the Customer Champion in the Age of Automation

Automation has been suffering from a bad reputation problem lately. This is especially true in the retail sector where a recent survey indicated 2 of 3 retail workers fear technology will overtake many of their job duties. But there's a much more optimistic tone among industry insiders and analysts.

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by Deidre Moore | November 12, 2018

Should Intelligent Appointment Scheduling Be Your Bank’s First ‘Phygital’ Investment?

Even as the lines between physical and digital channels continue to blur, many banks and credit unions are struggling to prioritize the people and financial resources needed to reach their goals and deliver a truly omnichannel and personalized in-branch experience.

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by Lauren Mead | October 25, 2018

Community bankers: Providing the Right Millennial Buying Experience

Millennial consumers expect a modern experience when choosing a financial services provider. Whether it’s a bank, credit union, or wealth management advisor, Millennials want to engage when, where and how they want. So how are today’s financial service leaders taking advantage of this opportunity?

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