The Intelligent Appointment Scheduling Blog

While it’s essential to understand the value of customer service survey insights, designing an effective survey from scratch can be a big hassle. That’s why we’re offering key customer satisfaction questions worth asking, along with tips and advice for getting customers to participate honestly.

As in-person banking is transforming, branches need to be ready to work with today's technology, opening the doors to new levels of customer service experience that enable more growth and an expanded customer base.

As a fast-growing business, the LIFE XT team needed a way to effectively schedule meetings between clients and coaches, and TimeTrade Scheduler for Salesforce was the intelligent online scheduling solution they needed.

Brick-and-mortar retailers need to get people into their stores for the upcoming holiday shopping season. We have a few suggestions on how they can do that by providing exceptional service that online stores can't match.

The annual TimeTrade survey of credit union members shows respondents they are receiving the high level of service they expect when they visit their local branch. Find out what else members like—and dislike—when they visit a branch.

Customer service and support teams work hard to keep customers satisfied. But even the most dedicated professionals can get frustrated by the challenges of the job, including how long it can take just to connect with customers in the first place.

In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.

Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.