Customer Service

Read Article
Avatar for Steve Connolly
by Steve Connolly | July 24, 2020

How Regions Bank Makes Customers Feel Safe

While many states are reopening or adjusting their restrictions, banks and credit unions must deliver nimble responses to demands from customers and employees for safety. As COVID becomes a long-term reality, striking the right balance between safety and efficient operations is key.

Read Article
Avatar for Deidre Moore
by Deidre Moore | June 4, 2020

BankNewport’s Amy Riccitelli on Pandemic Banking and How Appointment Scheduling Made the Difference

Online and traditional media outlets have been well populated with stories of the ways that banks and other financial institutions have responded to the pandemic, and how, despite the disruptions to our normal way of doing business, have provided unparalleled levels of service to their customers.

Read Article
Avatar for Deidre Moore
by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

Read Article
Avatar for Steve Connolly
by Steve Connolly | April 9, 2020

As Banks Deal with Rush for SBA Loans, Customer Service and Appointment Scheduling is Key

Small businesses in need of urgent financial assistance from COVID-19 disruptions are looking to banks for help. The small business loan program, part of the CARES Act, was launched last week, but a confusing set of guidelines from the federal government has left banks scrambling.

Read Article
Avatar for Lauren Mead
by Lauren Mead | April 6, 2020

TimeTrade’s Essential Banking Package Offers Banks and Credit Unions a Quick-Start Option for Online Scheduling

In response to overwhelming demand for a scheduling solution that's quick to implement, but still powerful enough to balance COVID-19 restrictions and a coming surge in banking demand resulting from the CARES Act, TimeTrade created the Essential Banking Package. Here's why.

Read Article
Avatar for Chris Carroll
by Chris Carroll | December 4, 2019

Tire and Auto Service Providers: Stop Spinning Your Wheels When It Comes to Service Scheduling

Tire and auto service centers can use online appointment scheduling software to grow their business and more fully utilize their technicians, service bays, equipment and parts.

Read Article
Avatar for Chris Carroll
by Chris Carroll | November 11, 2019

Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications

Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.

Read Article
Avatar for Chris Carroll
by Chris Carroll | November 7, 2019

Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments

The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.

1 2 3 4 5 6 7
Schedule a Conversation with TimeTrade