National Bank of Canada: Making customer service the key to successful in-person banking
As in-person banking is transforming, branches need to be ready to work with today's technology, opening the doors to new levels of customer service experience that enable more growth and an expanded customer base.
How Scheduler Adds LIFE to Human Performance Training
As a fast-growing business, the LIFE XT team needed a way to effectively schedule meetings between clients and coaches, and TimeTrade Scheduler for Salesforce was the intelligent online scheduling solution they needed.
How to Improve Brick-and-Mortar Sales this Holiday Season
Brick-and-mortar retailers need to get people into their stores for the upcoming holiday shopping season. We have a few suggestions on how they can do that by providing exceptional service that online stores can't match.
Are Credit Unions Providing High-Quality Member Service?
The annual TimeTrade survey of credit union members shows respondents they are receiving the high level of service they expect when they visit their local branch. Find out what else members like—and dislike—when they visit a branch.
Customer Success Teams’ Frustrations [Infographic]
Customer service and support teams work hard to keep customers satisfied. But even the most dedicated professionals can get frustrated by the challenges of the job, including how long it can take just to connect with customers in the first place.
Welcome to KohlAzon (or Is It AmaKohl?)
In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.
State of Banking Consumer Survey Shows Branches Still Popular
Since face-to-face banking is still so important to consumers, the service they receive at a branch is a critical factor in their satisfaction—or lack thereof.
Consumers Still Like to Shop in Stores—if They Receive a More Personalized Customer Experience
Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.