A Paradigm Shift In Retail Consumer Behavior
When I need new running shoes, I research new models online, then go into the store to try them on. I always buy the same brand, but every year the new models have a different look and feel. I like to go into the store to see how they fit and talk to the store associate about features.
The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience
Apple is adapting to customer expectations by incorporating prioritization to help customers with what they need, when they need it. Replicating this model across the industry is a win-win, as both shoppers and retailers alike benefit from finding the right help at the right time.
Customers Are in Control – Deal with It
Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.
Regions Bank Ranks as Top US Bank for Customer Service
Banks are increasingly proactive in pursuing new offerings, programs and processes that can deliver an improved customer experience. Among the circa 7,000 U.S. banks, one bank has given special attention to customer experience and service: Regions Bank.
Wake-Up Call for Retail Banks: How Long Will Customers Wait for Service?
Customer loyalty is a dying breed in retail banking today as banks consistently miss the mark on what really matters when attracting and retaining customers, according to a new Banking Customer Experience survey from TimeTrade.